Lebanon Ford

Charlie, you were great and will look forward to seeing you in the future. The truck was ready to pick up when you said. I was greatfull for that, since I came a long distance. Good luck. you in the future. The truck was ready to pick up when you said. I was greatfull for that, since I came a long distance. Good luck. More

Ill definitely be going back to Lebanon ford and Charlie Watson for my next vehicle purchase and service. Charlie and the guys at Lebanon ford put in a ton of work getting my 2012 v6 mustang traded for a 20 Watson for my next vehicle purchase and service. Charlie and the guys at Lebanon ford put in a ton of work getting my 2012 v6 mustang traded for a 2013 GT. I didn't think it was going to be possible but they made it happen. I seemed to have a lot in common with Charlie Watson. He made they new car buying experience enjoyable. Everyone was straight up with me and I couldn't have asked for better services from a car dealership. More

The Quicklane hours on the weekend make servicing our Explorer convenient for us. Also, not having to set an appointment helps out as well as our schedules are ever changing due to our two son's sports Explorer convenient for us. Also, not having to set an appointment helps out as well as our schedules are ever changing due to our two son's sports teams. More

My parents have gone to Lebanon Ford as long as I can remember, so I know they trusted and were completely satisfied with the dealership. Although I live in Monroe, OH and Middletown Ford is closer, I c remember, so I know they trusted and were completely satisfied with the dealership. Although I live in Monroe, OH and Middletown Ford is closer, I choose to go to Lebanon Ford due to the positive experiences my parents had. I brought my current car, a 2004 Ford Escape, to the dealership for service and really had no intentions of purchasing a car. Since I had a lot of time to spare, I decided to look at new cars...primarily the Focus. I was introduced to Nico McClellan, who was extremely friendly and engaging. Early in the conversation, I mentioned my father was a Ford Retiree and I had always purchased Ford vehicles on the Z Plan. I have purchased cars from other Ford dealerships. My biggest complaint in the past has been that once a sales person found out I was purchasing a car on the Z Plan, they didn't spend a lot of time with me and the whole process felt rushed. This could not have been furthest from the case at Lebanon Ford. I was treated like any other potential buyer and much time and effort was spent with me during my purchase. In fact, I began talking with Nico at 9:30 am and I did not leave the dealership with my new car until 5:30 pm. This length time was not due to slow or inept service on the part of Lebanon Ford. It was because I was able to explore and discuss all of my options, have my questions/concerns answered, test drive a Focus and take it home so that my husband could see it, have my current car appraised for trade in, get the best financing for my situation, have my new car prepared for me, and tech support explain my car's new technology and teach me how to use it! I felt everyone I came in contact with, from the service department to sales to financing to tech support, was truly interested in making sure I was comfortable and satisfied with every step of the purchasing process. I have never had a better, more enjoyable, more thorough, more satisfying experience buying a car than I did at Lebanon Ford! I have already received 2 calls from my sales rep, Nico McClellan, making sure everything is fine with my car and reiterating that he and the dealership are available if I should need anything or have any questions! I am so happy with my new Ford Focus and my experience at Lebanon Ford...I will recommend them to anyone purchasing or servicing a car! Thank you again Lebanon Ford!!! More

I was given straight forward advice about my car repair. I was treated with honesty and fairness. I always feel welcome,comfortable and never feel like I am getting pressured into making a repair that I don I was treated with honesty and fairness. I always feel welcome,comfortable and never feel like I am getting pressured into making a repair that I don't need. More

We started our search online and contacted Lebanon Ford by e-mail. Brant was quick to respond and very helpful through the process. He treated both my wife and I with great respect. He was very friendly by e-mail. Brant was quick to respond and very helpful through the process. He treated both my wife and I with great respect. He was very friendly and helpful through the negotiating process. Both of his bosses, Andy and Travis, were just as nice and helpful. I have never had a car buying experience go this smoothly. We will definitely visit them the next time we are in need of a car. Thanks for everything guys! More

The tech help I received tonight to synch my iPhone 5 with the Focus Synch System was superb. I wish you were in Lebanon, CT! with the Focus Synch System was superb. I wish you were in Lebanon, CT! More

This is a great dealership and an equally great service department. These are car care specialists that truly care and provide excellent service to their customers. I have found them to be honest, friend department. These are car care specialists that truly care and provide excellent service to their customers. I have found them to be honest, friendly, professional, and very caring about customer satisfaction. Lebanon Ford is the only dealership I will use for both new car sales and service on my existing car. More

This deaership is exemplarily in dealing with the public. lisa Crider and her staff go out of their way to please and make every dealership visit a good experience. lisa Crider and her staff go out of their way to please and make every dealership visit a good experience. More

Extremely friendly service. Very knowledgeable and dedicated to giving the best price and discounts as well as the best service. Always a pleasure to do business with and very trustworthy. dedicated to giving the best price and discounts as well as the best service. Always a pleasure to do business with and very trustworthy. More