Lebanon Ford

I started online looking for a Mustang. I submitted through the Ford website and Charlie called me promptly the next day. I explained to him that I was in hurry and he stated that we would go at my pac through the Ford website and Charlie called me promptly the next day. I explained to him that I was in hurry and he stated that we would go at my pace. I met with Charlie within a week or so and test drove a few Mustangs. He was very accommodating. When I decided it was time, he found the car I was looking for and everything went great. Got the car I wanted in a very painless experience. More

Best experience EVER at a dealership. I HATE going to dealerships with my husband. I have refused in the past. I will gladly go car shopping with him at Lebanon Ford any day. The people there are the NIC dealerships with my husband. I have refused in the past. I will gladly go car shopping with him at Lebanon Ford any day. The people there are the NICEST we have EVER dealt with More

From the call making the appointment to the final paying of the bill all employees were friendly and helpful. John and Alex kept me informed of status while I was waiting and repairs were finished on time. of the bill all employees were friendly and helpful. John and Alex kept me informed of status while I was waiting and repairs were finished on time. This is 4th visit to service depart and every time they have been helpful and friendly. More

My overall experience was great and Charlie Watson was very helpful and friendly. I would recommend Charlie and Lebanon Ford to anyone looking for a vehicle. very helpful and friendly. I would recommend Charlie and Lebanon Ford to anyone looking for a vehicle. More

Great and fast service. Went in for oil change the guys were fast and friendly. Told me what needed to be done and had suggestion. were fast and friendly. Told me what needed to be done and had suggestion. More

Overall rating is Good. The one problem I had was in communication with the service department. I called to get an estimate to replace the transmission in my Ford van. I was connected with Dillon. He g communication with the service department. I called to get an estimate to replace the transmission in my Ford van. I was connected with Dillon. He gave me an estimate of $2200 for the job. I called him back later that day to schedule the work. It was then that he told me he was in the parts dept. and the quote was only for the purchase of the trans. I had no idea that I was talking to the parts department and after a transfer to the service department learned R and R was going to cost an additional $800.00. As you can guess that was not a pleasant surprise. I did go ahead with the repair, mainly because I found the people i had contact with were professional and this was an honest mistake. I plan to continue using Lebanon Ford for service on our vehicles, and hope that maybe I have pointed out an area of communication that must be made clear. Gary Hufford, 937-725-8520 More

Dealt with Charlie Watson. What a great car buying experience! Charlie was very helpful from my initial email inquiry all the way through seeing me drive off the lot. I was there a total of two hours experience! Charlie was very helpful from my initial email inquiry all the way through seeing me drive off the lot. I was there a total of two hours, which included a test drive, used vehicle appraisal and all the buying paperwork. It was actually the most pleasant car buying experience that I have had to date. I will certainly recommend all my friends and family to him for future vehicle purchases. More

Charlie and Lebanon Ford made buying my new and used car easy and fun. Everyone there showed great customer service and friendliness. What i liked most about their business is, it only took 2 hours to clo easy and fun. Everyone there showed great customer service and friendliness. What i liked most about their business is, it only took 2 hours to close the deal. there wasnt wasted time trying to get every penny out of my pocket. They are there to give me the best deal and to make sure i am takin care of, unlike most dealers who try and get as much money from you then send you on your way. Thank you Charlie and Lebanon Ford for making it so easy, i look forward to giving you all my business when it comes to buying cars. More

Everyone working at this dealership is friendly and helpful! My service was not a scheduled service and I was able to get in and didn't have a lengthy wait. These guys are great! helpful! My service was not a scheduled service and I was able to get in and didn't have a lengthy wait. These guys are great! More

went to dealer to buy a new car found 3 drove them ,was showed a 2011 edge with 21,000 miles drove it , love it sales men (dan cutter) got us a great deal on with my tradein . if you want a car they can d showed a 2011 edge with 21,000 miles drove it , love it sales men (dan cutter) got us a great deal on with my tradein . if you want a car they can do it for you .we say dan 's your man. thank you TERRY & JO ANN More