Lebanon Ford

Very disappointing, lacking customer service from the service department! We have been trying for 3 months, since October 2024, to get an inoperative headlight fixed on our 2020 Explorer Platinum. Thi service department! We have been trying for 3 months, since October 2024, to get an inoperative headlight fixed on our 2020 Explorer Platinum. This will be the 4th time back for this same issue, previously 1/31/24 & 2/16/24 & 4/24/24. The same part was replaced twice according to the receipts. We have been told on multiple occasions that there were no loaner vehicles available and they didn't know when one would be available so the work was never scheduled. We were told they would call to schedule the work when a loaner was available, to date no call to schedule the work. The service manager (Jeremy) called and left a voice mail on 1/17/25 after another text to our salesman, Tom Nickell. We returned Jeremy's call on 1/21/25, after the MLK holiday, and 1/24/25 leaving voicemails both times. Still no further communication from the service dept. I sent another text to Tom Nickell Today 1/29/25. We are actively seeking another dealership to get our vehicle repaired. Other items needing repair/addressed are just piling up. Things like the TPMS sensor on one wheel, chrome caps on the power window switches that have cut my wife two times until I put Black Electrical tape over them to protect her fingers. The only bright spot to this whole process has been Tom Nickell our salesman. He has gone above and beyond what I consider his job description to be. It is unfortunate we have had to work through him to get results from the service department at Lebanon Ford multiple times. Bottom line: I give Tom Nickell our salesman 5 stars he has been great through the purchase process and instrumental in getting some of the service done on our vehicle. Service department started out good but has declined to a score of 0 stars. I would not recommend Lebanon Ford service department at this time to anyone purchasing a used vehicle from them even if you purchase the extended service plans from them like we did. More

Great Service! Logan is very accommodating and knowledgeable. Answered all my questions through the whole process and always ensured I was comfortable and up-to-dat Logan is very accommodating and knowledgeable. Answered all my questions through the whole process and always ensured I was comfortable and up-to-date on my order details. He made it a quick and easy process purchasing my vehicle! Definitely will be recommending this dealership to others! More

Had a great experience woth Logan, and Lebanon Ford. They were professional, friendly, and easy to work with They were professional, friendly, and easy to work with More

Awesome experience. Everyone treats you like an actual family member from the manager, to the sales, and finance. No one is "pushy"..we are repeat customers because of t Everyone treats you like an actual family member from the manager, to the sales, and finance. No one is "pushy"..we are repeat customers because of that. More

Kirk was great in putting me in the vehicle I wanted and even went the extra mile to search the area for other options. Jason also was the best finance person I have worked with during a closing. Made the p even went the extra mile to search the area for other options. Jason also was the best finance person I have worked with during a closing. Made the process simple and not pushy. More

I really enjoyed working with Trisha purchasing my Mustang. She kept me updated throughout the process and everything went smoothly with the test drive and final paperwork went smoothly. I will def Mustang. She kept me updated throughout the process and everything went smoothly with the test drive and final paperwork went smoothly. I will definitely keep Trisha and the Lebanon Ford dealership in mind for future purchases as I will be looking for another commuter vehicle before long to keep the miles low on my new “toy” car. I’ve also told several people about my experience and so far I’ve been very pleased. Thanks again for your help getting me into this car! More

Sales and business office people were very professional, friendly, knowledgeable, and helpful. I will absolutely consider Lebanon Ford when purchasing any future vehicle and would highly recommend that you friendly, knowledgeable, and helpful. I will absolutely consider Lebanon Ford when purchasing any future vehicle and would highly recommend that you do as well. More

I had an amazing experience with this location. I was waiting on insurance to come through. Tanner was the absolute best. He knew that I had found a vehicle I loved and he went above and beyond to I was waiting on insurance to come through. Tanner was the absolute best. He knew that I had found a vehicle I loved and he went above and beyond to secure it for me. He made the process so smooth and was so attentive and patient. More

I purchased this car after a car accident. It took a while for the insurance money to come through and I appreciate all of the kindness, patience, and hard work the dealership and specifically It took a while for the insurance money to come through and I appreciate all of the kindness, patience, and hard work the dealership and specifically Matt, had while waiting for things to get worked out. I would recommend Matt as well as this dealership to anyone needing a vehicle! More

I have purchased many vehicles in my lifetime. I can honestly say I have never had a more pleasant experience purchasing a vehicle in my life. Josh did an extraordinary job in showing all the feat I can honestly say I have never had a more pleasant experience purchasing a vehicle in my life. Josh did an extraordinary job in showing all the features available in the truck I was interested in and Jason in finance was clear about explaining all options available to me as well. For the first time I can say this is a dealership I would recommend to everyone! More