Lease Return Center

This company sells cars that was severely damaged in accidents. I bought a 2020 Jaguar F-Pace from these guys on October 4, 2025. I bought this car on a Thursday. By Saturday, the check Engine light cam accidents. I bought a 2020 Jaguar F-Pace from these guys on October 4, 2025. I bought this car on a Thursday. By Saturday, the check Engine light came on. Keep this in mind as you read, is that I live in Richmond, Va and this dealership is in Triangle, Va. About 70miles away. The following Monday, I took it to a repair shop to get the check Engine light checked out, being I had bought the warranty from them. I called Lease Return Center that Monday to notify them about the engine light being on, and I am not comfortable driving it back that far. They said if the repairs shop find anything wrong they will pay take care of it. I HAVE A FULL PRINT OUT OF THE REPORT, IF GOOGLE LET'S ME UPLOAD IT. The repair shop I used came back with this diagnostic... 1. Parking brake wire duct taped together underneath the car. 2. Electronic module maybe bad because giving false diagnostic codes 3. Needs a front left & right CV axle. 4. Needs front & rear brake pads, both sides 5. Rear right rotor This is where things get interesting. The warranty company wouldn't cover it because the warranty contract was too new and these were "Pre-existing conditions." The warranty company I bought from them is Preferred Warranty Company Inc. I bought their top tier platinum warranty. I called back Lease Return Center to inform them of this, I was dealing with the salesman that sold me to car, he said bring it in, we will take care of it. I told him that I didn't feel comfortable driving it back with 2 broken CV axles. He told me they will send a tow truck down to get it. They never showed up. I called Lease Return Center everyday, all day for like a week. They wouldn't return my calls. After they recognize my number, they would just roll it over to someone voicemail. They just stopped picking up. If I got lucky and get someone, I ask for the manager Ryan. He never returns calls or voicemails. He finally returned my call when I left a message saying I will pay for the CV axle repair if he takes care of everything else. He said do that and he will fix everything else. He never returned my call since. I even emailed him a copy of the full diagnostic report and still never returned a call or email. Not even to let me know he got the email. I even got my finance company Capital One involved, they wouldn't even return their calls. So nevertheless I got the CV axle myself fixed totalling $900...only to get them fixed to find out it needed front left & right hub bearings. The Warranty company took care of most of that, with a $582 out of pocket cost to me. And I will leave a review about them another day. And my car still needs rear suspension work and hub bearings. Lease Return Center has yet to return any calls and I still call them 2 months later. And it's Ironic Chris the salesman that sold me the car is no longer there. He supposedly left a couple of days after I let them know about the car. More

SCAM SCAM SCAM Stay away from this dealership, especially David Melendez. I contacted this dealership regarding a 2017 Chevrolet Malibu Stock: 167291. The chatbox confirmed to me the car was avail especially David Melendez. I contacted this dealership regarding a 2017 Chevrolet Malibu Stock: 167291. The chatbox confirmed to me the car was available and so did David via text messages and emails. I asked him to send me some more pictures of the vehicle so I could come and see it before I commit to an hour-and-a-half trip, and he kept telling me that I could come and see it and confirmed to me that it was available. I took my money and my friend and left one hour before my work finished and drove to the dealership. When I arrived I asked for David and there he was! Sitting behind the computer, he tried to pull the vehicle online and al of a sudden the website crashed and he could not reach it. I also tried on my phone and it was down. He told me that the car I came for was not available because it had a bad transmission and was sent back. I told him why he did not tell me when I told him an hour before driving to him that I was coming. He said I might have talked to a bot!!! A bot called David? Really? This dealership is a big scam. They list cars as decoys, and when you arrive there, they tell you they are not available and try to show you something more expensive and "nicer." I was so upset and frustrated, and found that I had to leave because I do not trust these people and their treatment of customers. David did not even offer an apology, and he was so crude in his way of dealing with people. I warn everyone against dealing with these people. Stay away and find better places you can trust. More

They are terrible to you after you have purchased your vehicle they treat you like you NEVER spent a dime with them. They lie, the cheat, and they do not hold themselves accountable. vehicle they treat you like you NEVER spent a dime with them. They lie, the cheat, and they do not hold themselves accountable. More

Absolute xxxxxxx dealer. Ryan is a xxxxxxxxx xxx. They sold me an EV car and said they would register the sale with the IRS so I could get the $4,000 EV credit on my tax r Ryan is a xxxxxxxxx xxx. They sold me an EV car and said they would register the sale with the IRS so I could get the $4,000 EV credit on my tax return the following year. TOTAL LIE!!! They weren't even authorized to participate in the EV program and they knew it. Talking to my attorney now about a fraud lawsuit. Absolute fraud of a dealership, but if you enjoy GETTING RIPPED OFF, have at it. More

They are crooked scammers. They give you fraudulent paperwork in cars and overprice them to make a profit. They should be shut down I have filed complaints with the BBB. Please They give you fraudulent paperwork in cars and overprice them to make a profit. They should be shut down I have filed complaints with the BBB. Please if you can avoid at ALL COST or it will cost you! More

Outstanding Experience – Truly Above and Beyond! I had an incredible experience at this dealership, thanks to Arman and Jason. From start to finish, Arman was knowledgeable, patient, and genuinel I had an incredible experience at this dealership, thanks to Arman and Jason. From start to finish, Arman was knowledgeable, patient, and genuinely kind. He took the time to walk me through everything and made sure I felt comfortable and cared for during the entire process. Even when I told him I needed time to think about the purchase, he didn’t pressure me. Instead, he made sure I knew that my experience and satisfaction were a priority. After leaving, I decided to move forward with the vehicle and called them back. Arman and his team didn’t hesitate—they arranged for an Uber to bring me back to the dealership! That level of service truly impressed me. Once I returned, I worked with the finance manager, Jason, who was not only extremely knowledgeable but also friendly and funny. He worked hard to get me a great deal and even took the time to share valuable financial tips that I can use moving forward. More

Called Dealership to make appointment to see a vehicle. Made the appointment, Provided contact information. Arrived two hours later was told the car had been sold. Sales staff appeared to be in early twen Made the appointment, Provided contact information. Arrived two hours later was told the car had been sold. Sales staff appeared to be in early twenties person who I spoke with appointment would not make eye contact. More

The absolute worst dealership I have ever purchased from! I totaled a car which warranted the refund of a $3500 warranty, needless to say I'm on the hook for whats owed on the car when clearly I had enough i I totaled a car which warranted the refund of a $3500 warranty, needless to say I'm on the hook for whats owed on the car when clearly I had enough in the warranty to pay the car off! No communication whatsoever, they will call you 10 times a day to get you in a car but wont answer your calls or call you back for anything else! This place should be shut down! More

Absolutely horrible customer service and from the reviews they will will rip you off sell you a salvage car with a clean history. they will will rip you off sell you a salvage car with a clean history. More

The single worst car buying experience I have ever had. DO NOT WASTE YOUR TIME (and they will waste a lot of it). They are dishonest, do not follow through on promises, bait-and-switch, good-cop-bad-cop. Y DO NOT WASTE YOUR TIME (and they will waste a lot of it). They are dishonest, do not follow through on promises, bait-and-switch, good-cop-bad-cop. You name it, they did it. Cost me a lot of time and money. Do not be fooled by a decent first impression! More