LeadCar Toyota Mankato - Service Center

never again My 2008 Toyota tundra had all my dash lights flashing, originally stopped at the Toyota dealer in Mankato and they wanted over $1200 to fix one rear wheel sensor. Brought my truck to anot lights flashing, originally stopped at the Toyota dealer in Mankato and they wanted over $1200 to fix one rear wheel sensor. Brought my truck to another repair shop they diagnosed it to find out it was bad wire, replaced the wire total cost was $280. It cost me more than $280 just to have Mankato Toyota tell me it was a rear wheel sensor. Found this sensor online for $9.00. Stay away from this dealer. More

Extremely expensive, poor communication between workers and customers, damaged my tire cover and refused to stand behind it and customers, damaged my tire cover and refused to stand behind it More

TERRIBLE - RECOMMENDS UNNEEDED REPAIRS WITHOUT VERIFICATION Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior te Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior techs nor service manager verify if repair is needed while vehicle is in shop and prior to quoting estimates for repairs. Mike Drysdale (Service Manager) and Chris Cass DO NOT RETURN CALLS - EVEN WHEN TOYOTA CORPORATE EXECUTIVE TEAM TRIES TO REACH THEM Our college student son brought in his 2004 vehicle with over 189,000 miles for an oil change. Upon completion of the oil change, he was told that he had a cracked and leaking transmission and it would need to be replaced. He was given two estimates. One for a used transmission at the cost of $3145.45 and a second estimate for a rebuilt transmission at a cost of $5141.14. These costs are more than the value of the car. He paid for oil change and left. There was no transmission fluid added nor were there any discussions with him about the importance of checking the fluid level since it was "leaking" and not driving the vehicle without an adequate level of transmission fluid. If they believed the transmission was "cracked and leaking," educating the consumer on this would have been important to prevent further damage to the vehicle. When he called us and informed us of status of vehicle we asked him to take it back and ask if they could send us pictures of the transmission. A tech did that and sent us the pictures. We showed them to our regular mechanic at home and he did not see any leak or crack. We drove to Mankato to pick up vehicle, brought it back home hours away and had it examined by our mechanic. It is NOT CRACKED and NOT LEAKING. We called and spoke to Mike Drysdale (Service Manager). He said that as the service manager, he needs to authorize all repairs over $500. This is well over $500. He said the Multi-Point Inspection is done as a courtesy to you by the "oil guy". The tech took a "quick look" and thought it was leaking. Mike Drysdale (Service Manager) himself saw the "poor kid who was trying to take a picture of this transmission" yet never investigated WHY or verified condition of transmission. There is a big difference between a "courtesy" inspection and a disclosure that "something looks amiss with the transmission. We would recommend that you have that looked at further" and "You have a cracked an leaking transmission and we can fix it for you for between $3100-$5100 on your 2004 vehicle with over 189,000 miles. Mike Drysdale asked us to bring the vehicle in for another inspection. We at this point already had it inspected by a reputable mechanic. Our son is busy with college academic and sports time commitments and we live hours away. The TIME FOR THE INSPECTION WAS WHEN THEY WERE IN POSSESSION OF VEHICLE BEFORE RECOMMENDING THOUSANDS IN REPAIRS. We incurred over $300 in costs to travel there from 6 hours away, bring the vehicle back home, have it inspected and return it to our son at school. Further calls to either Mike Drysdale or Chris Cass were not returned. We contacted the Corporate Guest Experience VP who assigned Executive Team Member Danica Sorenson to look into the situation. Calls placed from Toyota Corporate to the dealership were also not returned. They responded via correspondence which was minimal and did not address the core issues. CORE ISSUES - 1 - REPAIRS RECOMMENDED WITHOUT VERIFICATION as to status of vehicle either by lead tech or Service Manager himself. NO TRUST THAT RECOMMENDED REPAIRS ARE ACTUALLY NEEDED. (OURS WEREN'T) 2 - CUSTOMER SERVICE CONCERNS BROUGHT TO ATTENTION OF MANAGEMENT NOT RESPONDED TO IN A WAY THAT VALIDATES THE EXPERIENCE OF THE CUSTOMER AND BRINGS CUSTOMER SATISFACTION. More

unexpected need for new tires When my car showed low tire pressure too frequently, Paul I advised I should have it checked. When it was checked it was discovered by competent servi When my car showed low tire pressure too frequently, Paul I advised I should have it checked. When it was checked it was discovered by competent service staff that the tires were so worn as to be unsafe. Darrell K sought me out with a quote for replacement tires and advised that there was the potential for a blow out while driving, so I should avoid using it as much as possible. He helped line up a loaner vehicle for me so that on the day my tires were replaced I was able to make it to my scheduled appointment in the Twin Cities. During the course of the repair I worked with both Connie M and Paul, and the cashier, who checked out the loaner to me. Darrell put together paperwork so that I could apply for a rebate on the tires. Needing service is always an inconvenience, but the Heintz staff does a good job of making it as painless as possible. I have worked with all the service staff, and have never been disappointed. Thanks! More

Worst Toyota dealership I purchased a 2015 Highlander in February. The first morning after I bought it as I was pulling out of the garage the brakes squeaked. I have had it i I purchased a 2015 Highlander in February. The first morning after I bought it as I was pulling out of the garage the brakes squeaked. I have had it in there 4 times since then and even though they hear the squeak (also have it recorded on my phone) they said there is nothing they can do to stop the squeak that I just have to drive it. They didn't even give me a 2015 manual. It has less than 37,000 miles on it. I am the 3rd owner. I think I bought a lemon. Mike, the service manager was rude. I told him I was going to leave it there until it was fixed and he said he'd have it towed. I was in an accident with a semi a few years ago and know how important brakes are. Luckily my brakes worked then. I talked to several men with their own auto shops and they all told me the same thing after hearing the recordings: it needs new rotors and pads. I am currently in touch with a lawyer. You don't expect this from a car you just bought that is certified. More

Service and trade Very pleased!!! Have had good service experience - til this last time but know if we hadn't decided to trade they would have rechecked it right away Very pleased!!! Have had good service experience - til this last time but know if we hadn't decided to trade they would have rechecked it right away !! . More

Everyone is so friendly, not fake friendly. The quality of service work is very good. The crew at the service desk is great. They take good care of you. of service work is very good. The crew at the service desk is great. They take good care of you. More