LeadCar Toyota Mankato

never again My 2008 Toyota tundra had all my dash lights flashing, originally stopped at the Toyota dealer in Mankato and they wanted over $1200 to fix one rear wheel sensor. Brought my truck to anot lights flashing, originally stopped at the Toyota dealer in Mankato and they wanted over $1200 to fix one rear wheel sensor. Brought my truck to another repair shop they diagnosed it to find out it was bad wire, replaced the wire total cost was $280. It cost me more than $280 just to have Mankato Toyota tell me it was a rear wheel sensor. Found this sensor online for $9.00. Stay away from this dealer. More

Very good people to work with in all departments! Will definitely tell others about Toyota. Will definitely tell others about Toyota. More

Extremely expensive, poor communication between workers and customers, damaged my tire cover and refused to stand behind it and customers, damaged my tire cover and refused to stand behind it More

They do not return your emails after they have your money. I will never buy another vehicle here. The sales people do not know important vehicle features money. I will never buy another vehicle here. The sales people do not know important vehicle features More

Leased a new Rav Went to lease a new Rav-4. Had an appointment with the salesperson (Laurie) and she ended up spending an hour with other people while we stood and wa Went to lease a new Rav-4. Had an appointment with the salesperson (Laurie) and she ended up spending an hour with other people while we stood and waited for her. Finally a trainee started to show us the features on the car but didn't know what he was doing and he finally gave up and walked away. Will never deal with this place again once the lease is up. More

Great Experience!! Highly Recommend Heintz Toyota! In the past two years I have purchased 3 new vehicles from Heintz Toyota. Lee Dady has been excellent to work with for each purchase! All contacts w In the past two years I have purchased 3 new vehicles from Heintz Toyota. Lee Dady has been excellent to work with for each purchase! All contacts with Heintz have been professional and pleasant to work with!! More

Fabulous Dealership! I just bought my second Highlander from Heintz Toyota and had exceptional service! Very professional team dedicated to ensuring I got what I wanted, I just bought my second Highlander from Heintz Toyota and had exceptional service! Very professional team dedicated to ensuring I got what I wanted, when I wanted to and at a reasonable price. Excellent follow-up on questions. I’ve purchased a lot of cars in my lifetime and have to say, Heintz is the best in every category. More

TERRIBLE - RECOMMENDS UNNEEDED REPAIRS WITHOUT VERIFICATION Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior te Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior techs nor service manager verify if repair is needed while vehicle is in shop and prior to quoting estimates for repairs. Mike Drysdale (Service Manager) and Chris Cass DO NOT RETURN CALLS - EVEN WHEN TOYOTA CORPORATE EXECUTIVE TEAM TRIES TO REACH THEM Our college student son brought in his 2004 vehicle with over 189,000 miles for an oil change. Upon completion of the oil change, he was told that he had a cracked and leaking transmission and it would need to be replaced. He was given two estimates. One for a used transmission at the cost of $3145.45 and a second estimate for a rebuilt transmission at a cost of $5141.14. These costs are more than the value of the car. He paid for oil change and left. There was no transmission fluid added nor were there any discussions with him about the importance of checking the fluid level since it was "leaking" and not driving the vehicle without an adequate level of transmission fluid. If they believed the transmission was "cracked and leaking," educating the consumer on this would have been important to prevent further damage to the vehicle. When he called us and informed us of status of vehicle we asked him to take it back and ask if they could send us pictures of the transmission. A tech did that and sent us the pictures. We showed them to our regular mechanic at home and he did not see any leak or crack. We drove to Mankato to pick up vehicle, brought it back home hours away and had it examined by our mechanic. It is NOT CRACKED and NOT LEAKING. We called and spoke to Mike Drysdale (Service Manager). He said that as the service manager, he needs to authorize all repairs over $500. This is well over $500. He said the Multi-Point Inspection is done as a courtesy to you by the "oil guy". The tech took a "quick look" and thought it was leaking. Mike Drysdale (Service Manager) himself saw the "poor kid who was trying to take a picture of this transmission" yet never investigated WHY or verified condition of transmission. There is a big difference between a "courtesy" inspection and a disclosure that "something looks amiss with the transmission. We would recommend that you have that looked at further" and "You have a cracked an leaking transmission and we can fix it for you for between $3100-$5100 on your 2004 vehicle with over 189,000 miles. Mike Drysdale asked us to bring the vehicle in for another inspection. We at this point already had it inspected by a reputable mechanic. Our son is busy with college academic and sports time commitments and we live hours away. The TIME FOR THE INSPECTION WAS WHEN THEY WERE IN POSSESSION OF VEHICLE BEFORE RECOMMENDING THOUSANDS IN REPAIRS. We incurred over $300 in costs to travel there from 6 hours away, bring the vehicle back home, have it inspected and return it to our son at school. Further calls to either Mike Drysdale or Chris Cass were not returned. We contacted the Corporate Guest Experience VP who assigned Executive Team Member Danica Sorenson to look into the situation. Calls placed from Toyota Corporate to the dealership were also not returned. They responded via correspondence which was minimal and did not address the core issues. CORE ISSUES - 1 - REPAIRS RECOMMENDED WITHOUT VERIFICATION as to status of vehicle either by lead tech or Service Manager himself. NO TRUST THAT RECOMMENDED REPAIRS ARE ACTUALLY NEEDED. (OURS WEREN'T) 2 - CUSTOMER SERVICE CONCERNS BROUGHT TO ATTENTION OF MANAGEMENT NOT RESPONDED TO IN A WAY THAT VALIDATES THE EXPERIENCE OF THE CUSTOMER AND BRINGS CUSTOMER SATISFACTION. More

Dont go here Bar far, the worst experience I have ever had. We came and had to wait several minutes, because they only had 2 salespeople on the floor/lot. When we Bar far, the worst experience I have ever had. We came and had to wait several minutes, because they only had 2 salespeople on the floor/lot. When we test drive the used vehicle (after they had to jump it because the battery was dead), the interior reeked and there was dried up grapes inside it! The presentation was not professional and I left furious, as they were treating me like they ready had the sale under their belt. More