Carbone Honda of Yorkville - Service Center

Worst Experience Ever First, we were charged $200 more than estimated. Second, the steering column plastic was broken. Third, the repair took way longer than estimated. Fou First, we were charged $200 more than estimated. Second, the steering column plastic was broken. Third, the repair took way longer than estimated. Fourth, an airbag recall was undertaken without our knowledge. Fifth and most of all the windshield wiper stalk wasn't reconnected and we ended having to get a hotel on my birthday with my wife and four children because we were driving from Utica to Buffalo in a snowstorm. This was severely dangerous situation because your service team didn't check the repair. Worst of all I had to pay my dealer $200 to reconnect the stalk here in Buffalo. On top of that this is the second ignition replacement on our Honda Pilot. The whole experience cost us $1400. Thanks Honda! More

inspection We experienced excellent service with the representative, Mike Lupia....very personable and honest! We have dealt with many Carbone dealerships and ar We experienced excellent service with the representative, Mike Lupia....very personable and honest! We have dealt with many Carbone dealerships and are pleased with all. More

Professional, thorough, courteous Art Farley met me for my services appointment. I have worked with him before and find him completely professional. He is efficient, courteous, and wi Art Farley met me for my services appointment. I have worked with him before and find him completely professional. He is efficient, courteous, and willing to answer all questions. More

Smooth from start to finish From the moment I walked in for my appointment to the time they were finished with my car the Carbone Honda employees are courtious and professional ! From the moment I walked in for my appointment to the time they were finished with my car the Carbone Honda employees are courtious and professional ! More

great job I made the appointment. My husband and I arrived to deliver the car for service. We decided to leave and run some errands. When we were done we went b I made the appointment. My husband and I arrived to deliver the car for service. We decided to leave and run some errands. When we were done we went back to the dealership. The car was done. Signed paperwork and got keys and we were done. Wonderful. No waiting. Art was great. I’m sure he was responsible for getting it in and repaired so efficiently. More

quicker than expected lower control arm replaced covered under warranty + transmission fluid service -- expected 2+ hours, work completed 1 hour 23 minutes comfortable wai lower control arm replaced covered under warranty + transmission fluid service -- expected 2+ hours, work completed 1 hour 23 minutes comfortable waiting area with internet access and refreshments More

Respectful and Helpful Mike was very respectful of my needs and concern for the safe operation of my vehicle. He worked to save me money. The amount of work that was done w Mike was very respectful of my needs and concern for the safe operation of my vehicle. He worked to save me money. The amount of work that was done was done quickly! More

Recall service The service advisor was very helpful and got the recall taken care of quickly and without issue. My only suggestion is a better flow for dropping a The service advisor was very helpful and got the recall taken care of quickly and without issue. My only suggestion is a better flow for dropping a vehicle off for service. I didn't know if I was supposed to pull right in the garage, park,or wait for someone. More

Tires & oil & filter change Carbone Honda is the best! You are treated like family and Art has gone out of his way to make sure everything is in order. Great job Art very much Carbone Honda is the best! You are treated like family and Art has gone out of his way to make sure everything is in order. Great job Art very much appreciated for what you do for us. More

Another great service experience!!! Thank you to the service team for outstanding and prompt service of my 2017 Honda CRV. I appreciate the explanations of what is going to be done to m Thank you to the service team for outstanding and prompt service of my 2017 Honda CRV. I appreciate the explanations of what is going to be done to my car. I will continue to get my car serviced here. More