Carbone Buick GMC Cadillac - Service Center

Thank your people in the service dept. Lady on the counter was very helpful(sorry I didn't get her name but appreciate her very much), my oil change & tire rotation was completed in a shor Lady on the counter was very helpful(sorry I didn't get her name but appreciate her very much), my oil change & tire rotation was completed in a short time & I was on my way. Thank you all & Merry Christmas! More

A complete disaster from the second I bought my new car which had obvious issues from the start. I will NEVER do business with ANY of Carbone ever again! They gave me the run around and to this day I canno which had obvious issues from the start. I will NEVER do business with ANY of Carbone ever again! They gave me the run around and to this day I cannot get my money back for the extended warranty I purchased and didn’t use- because I got rid of the car with very few miles on it. I would be very hesitant and reluctant to buy ANYTHING from this chain. I should have learned after the first time I bought a car from them and got horrible customer service. But nope- I went back again thinking it would be different and it was only worse. They have an absolutely awful reputation in this area and I can see why. From now on I will go to Albany to buy my vehicles and stay clear of these people. Once they make the sale, you’re pretty much useless to them. I don’t know how they can live with themselves. Dishonest and could basically care less about you as a person. More

Great experience I made an appointment for an oil change online.I was in and out quickly.Very convenient and fast.I was impressed throughout the whole experience. I made an appointment for an oil change online.I was in and out quickly.Very convenient and fast.I was impressed throughout the whole experience. More

complimentary service, oil change and NY State Inspection The service department is ALWAYS very polite, engaging and helpful. They answer any questions and address all concerns. I showed them a couple of thin The service department is ALWAYS very polite, engaging and helpful. They answer any questions and address all concerns. I showed them a couple of things on my Encore that needed to be fixed, roof molding and mud flaps. These were fixed at no extra charge. More

Dealership fufilled all my needs Service personnel was knowledgeably and took care of my service needs in a courteous efficient manor explaining ever step of the process. A pleasant e Service personnel was knowledgeably and took care of my service needs in a courteous efficient manor explaining ever step of the process. A pleasant experience. More

Impressed and satisfied I had 2 recalls on my new vehicle, I had previously tried to get this taken of at the original place of purchase and the first time I was told it was I had 2 recalls on my new vehicle, I had previously tried to get this taken of at the original place of purchase and the first time I was told it was for my previous vehicle; the second attempt the “servers” were down. After this time I will take my vehicle nowhere else! My service was taken care of with no issues and Kevin even asked if I wanted my inspection taken care of as well. I had to take time out of work to do this so the timely manner was very much appreciated. More

Different Location, Same Professional Care As per the usual, Kevin in the Service Department went above and beyond to suit my needs when it comes down to having work performed on my GMC truck. As per the usual, Kevin in the Service Department went above and beyond to suit my needs when it comes down to having work performed on my GMC truck. More