LeadCar Chevrolet Yorkville
Yorkville, NY
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Do NOT buy a car from LeadCar Chevrolet Yorkville. I spent over $40K on a 2016 Silverado 2500 HD at the end of April/beginning of May of 2022. The truck had fewer than 50K miles on it when I purchas I spent over $40K on a 2016 Silverado 2500 HD at the end of April/beginning of May of 2022. The truck had fewer than 50K miles on it when I purchased it and checked all my boxes. Mid to late July I get a check engine light. Torque converter/transmission issue. Take it to the local transmission shop who estimates $4k-$5k in repairs. Call up Leadcar and tell them I’m having these issues and I know that the powertrain warranty was up in February and that the 60 day dealer warranty ended at MOST a couple weeks before the light came on, but surely there’s something you can do to help since I just bought this. I mean, a dealership of this size MUST stand behind their cars, right? Wrong. The used car sales manager’s words to me were “We don’t choose when they break down.” He then lobbied me to bring the truck up to them so an “expert” could diagnose it because “A transmission shop will always try to sell you a transmission.” Obviously unsatisfied with this I called Chevrolet. Is there ANYTHING that can be done to help because with just over 50K miles on the truck this heavy duty 6L90 transmission should not be having this kind of issue. Surely Chevy will stand behind their product and see how crazy this is. Nope. Your problem. So, I begrudgingly drive it up to the dealership. The bed of the truck was empty, I was towing nothing, and I was the only one in the truck. The transmission fluid temp hit 241F when I pulled into the dealership. This morning the service department at Leadcar calls me to tell me that they would be looking at my vehicle and, oh by the way, there will be a $159 diagnostic fee just to look at my truck. That I just bought from them. That is broken already. When a similar issue happened to my last truck and I had both front wheel bearings on the truck break shortly after the dealership warranty from that dealer was up, there was no question; that should not have happened, we’ll absolutely cover this, and they did. The tech from LeadCar called and said I’m looking at $6100 ish to replace the transmission. Fewer than 90 days after buying a car with under 50k miles on it the thing takes a crap and these criminals want me to hand them another $6k to continue driving the overpriced heap of metal they sold me. The tech, August (who is very nice and not responsible for any of this) said he talked to the service manager about helping me out with the repairs and “didn’t get any response”. I told them that I would pay their ridiculous diagnostic fee but that they won’t be getting any more of my money and that I would be up to pick up the truck when I can. Avoid Leadcar at all costs. They pressured us to make the sale quick under the pretense that it was about which month it was sold in but you will never convince me that they didn’t already know about the transmission and just wanted it to be my problem. I should have aborted that deal as soon as the useless used car sales manager started in with that xxxx. But now here I am with a giant, truck-shaped paperweight until I dump several thousand more dollars into it. Between the dealership and Chevrolet all but laughing in my face when I pled my case to them, I think I may have bought my last General Motors vehicle. Save yourself the trouble and go somewhere that stands beind their vehicles, because once Leadcar has your money, you might as well be dead to them unless I’m like lklko you’re ready to give them more money so they can tell you what’s wrong with the turd on wheels you bought from them. More
First bought a Jeep and bill was nothing but down the earth. Then there was a misunderstanding in service and bill and Keegan took care of it. Getting another vehicle and bill was the same as we first me earth. Then there was a misunderstanding in service and bill and Keegan took care of it. Getting another vehicle and bill was the same as we first met. Definitely recommend. Thank you bill slater! More
2018 Traverse Break down, towed to Dealship Zach handled the whole thing efficient,and expeditiously,we were given another vehicle, to continue our trip that Thursday, notified Friday of resolut Zach handled the whole thing efficient,and expeditiously,we were given another vehicle, to continue our trip that Thursday, notified Friday of resolution, Returned Monday from trip, with our vehicle Gooood to go, Thank You Zach and Carbone Chevy , Your new Friends Kevin and Mary Shadwick More
Great people to work with! Very efficient and friendly customer service. Jill, in sales, was so nice, very knowledgeable and made our purchase easy. Thank you so much! customer service. Jill, in sales, was so nice, very knowledgeable and made our purchase easy. Thank you so much! More
Truck purchase Lydia, John, Dan, and others that worked with them were exceptional!! Their service was above and beyond. I was extremely happy. I would be sure Lydia, John, Dan, and others that worked with them were exceptional!! Their service was above and beyond. I was extremely happy. I would be sure to return. More
Bought a used car. Jill is awesome and great to work with. There was a new finance person, not Dan that was learning and took longer than usual and was a little unsure o Jill is awesome and great to work with. There was a new finance person, not Dan that was learning and took longer than usual and was a little unsure of himself. When picked up car, only a half a tank of gas. Suggest filling it full for customers when buying a car. Car was inspected with a chip in the windshield. When I noticed it, they fixed it right away. Everyone that I had come in contact with was very friendly and accommodating. More
New car purchase I want to thank Jon Garrett at Carbone Chevy and his manager Chris Asaro. I came into the dealership on 7/27/19 and left with the intent of picking up I want to thank Jon Garrett at Carbone Chevy and his manager Chris Asaro. I came into the dealership on 7/27/19 and left with the intent of picking up a new vehicle on the 31st. There was a slight hiccup with the original deal, but Chris went above and beyond to make it right. I appreciate their honestly and respect for my situation. At the end of the day, I was in a better situation than what was planned. I appreciate their effort to take care of me and value me as a customer. I will continue to do business with this dealership. Thank you! More
5th Time is a charm Mike is a great salesman. He listens carefully to your requirements for an auto, is very motivated to search for any and all incentives and programs Mike is a great salesman. He listens carefully to your requirements for an auto, is very motivated to search for any and all incentives and programs and other ways to lower the total bill and flexible in his approach. I found him attentive and supportive - even with a 2 month delay between start and finish of a deal due to unforeseen circumstances on my end. The 2019 RST Z71 exceeds my expectations and I thank Mike for making all the pieces come together....for the same payment I had before! thanks Mike! Nate was a super manager and made sure all the numbers fit. It was a pleasure meeting that North Country boy in Utica. I miss not having Don personally involved in my car purchasing, but Mike and Nate an the great guy in financing make this still an easy place to buy a great vehicle. More
Friendly Friendly, great service, couldn't ask for a better experience... salesman was very knowledgable and helpful.. will recommend carbone chevy to everyon Friendly, great service, couldn't ask for a better experience... salesman was very knowledgable and helpful.. will recommend carbone chevy to everyone. Way to go... More
AWESOME SERVICE AND SALEMANSHIP! Joeseph Babcock was very awesome from the moment we walked in until the time we left with our brand new Chevy Silverado Z71 RST!! Knowledgeable unders Joeseph Babcock was very awesome from the moment we walked in until the time we left with our brand new Chevy Silverado Z71 RST!! Knowledgeable understanding and caring are the first words that come to mind!! Not pushy not just trying to make a sale!! Took the extra time and went above and beyond that call with us! Very satisfied with Joe and Carbone! OUR THIRD CARBONE VEHICLE 2 NISSANS AND NOW A CHEVY TRUCK TO PULL THE CAMPER!!! More