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Lawton Kia - Service Center

Lawton, OK

4.6
1,750 Reviews

1,750 Reviews of Lawton Kia - Service Center

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March 25, 2025

The business employs bully’s who’ target young teenage girls trying to get an oil change. I have not seen their business model, but I guess that’s part of it. Horrible experience. Sooner Kia is 70 minutes More

by Dan Sowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bald headed Hispanic guy with ugly beard
Mar 31, 2025 -

Lawton Kia responded

We’re sorry to hear about your experience. We take customer service seriously and do not condone any behavior that makes anyone feel uncomfortable. If you'd like to discuss this further, please reach out to us directly at 580-771-3275. Amanda Luttrell, Service Manager

March 22, 2025

Excellent customer service through and through. Presented upcoming services for my Kia clearly and concisely. Ensured I understood them clearly. Great attitude as well! More

by pamshoney2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you, pamshoney2003! We're so glad to hear you had an excellent experience and that our team provided clear and helpful service. We appreciate your kind words!

March 22, 2025

It was a quick and easy service and they offered to do it for free, great service and dealership. More

by izaiahgoombi05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you, izaiahgoombi05! We're thrilled to hear you had a quick and easy service experience. We appreciate your kind words and are happy to have you as a customer!

March 22, 2025

Just alittle bit slow service, but there really nice and I love the car being washed More

by Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you for your feedback, Mom! We're glad you love your car and appreciate the kind words about our team. We’ll work on improving our service speed to make your experience even better next time!

March 22, 2025

Deborah in the service department was great. She kept me informed on service with my vehicle. More

by latoyadawson1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you, latoyadawson1315! We're glad to hear that Deborah kept you well-informed throughout your service experience. We appreciate your feedback!

March 22, 2025

Very happy with service, did valet service for oil change while I was at work. More

by CAROLBLACKDUCKWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayveon McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you, CAROLBLACKDUCKWORTH! We're glad to hear you were happy with our valet service and oil change. We appreciate your feedback!

March 22, 2025

Love this service department. Debora and Allen always get us in and out same day and keeps us up to date while our car is being serviced. More

by angela.flax2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lawton Kia responded

Thank you, angela.flax2018! We're so glad to hear that Debora and Allen have consistently provided great service. We appreciate your loyalty and feedback!

March 22, 2025

When I went to pick up my car I was greeted and all the great things. I paid for my bill and went outside to get my car. It was parked on the side of the building where metal and trash covered the ground. More

by RIcK0986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deborah Johns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lawton Kia responded

Hi Rick. We appreciate your feedback and regret that your experience did not meet expectations. I’ve spoken with you twice now, and we’re still happy to inspect your vehicle if you bring it in. Please let us know when you’d like to stop by so we can address your concerns. Sincerely, Amanda Luttrell(Service Manager)- (580)771-3275

March 22, 2025

sells used cars that have engines going out on them. not trustworthy. I would discourage anyone buying a used car as they do not thoroughly go on through the cars before they put on the lot, then sell More

by jcain55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allan Dacci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Waylan Hubbard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Mitchell General Manager
Mar 31, 2025 -

Lawton Kia responded

We’re sorry to hear about your concerns. Since your purchase, you’ve been in for two oil changes, and we are actively working with JMA to address the necessary repairs. Please reach out to me at 580-771-3275 if you have any further questions—we’re here to help. Amanda Luttrell, Service Manager

March 18, 2025

I have to type at least 15 words. Very reliable. Great service. Definitely recommend to anyone. More

by Mgriff42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Lawton Kia responded

Thank you for your recommendation! We're glad you had a great experience and appreciate your support! 🚗😊

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