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Lawton Kia - Service Center

Lawton, OK

4.6
1,600 Reviews

1,600 Reviews of Lawton Kia - Service Center

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March 03, 2024

The dealership received my car in a timely manner, was very accommodating with making my appointment, and the service went well.. More

by tomanke
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Johns
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Mar 04, 2024 -

Lawton Kia responded

Thank you for your feedback, Tomanke! We're pleased to hear that your experience with our dealership was timely, accommodating, and that the service went well. If you have any further questions or need assistance in the future, don't hesitate to reach out.

March 02, 2024

Very rude at first then as I dealt with them more they started treating me like a customer or as a customer should be treated. More

by jonathanpoahway
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Olivero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Olivero
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Mar 08, 2024 -

Lawton Kia responded

Thank you for sharing your experience, Johnathan. We apologize for the initial rudeness you may have experienced. Treating our customers with respect and providing excellent service is our top priority. I'm glad to hear that your experience improved as our interaction progressed. Please know that we value your feedback and are continuously striving to improve our customer service. If there's anything else we can assist you with, please don't hesitate to let us know.

March 01, 2024

They were fast, efficient and professional. That's really all I would ever ask and hope for in a service department. Thank you guys!! More

by cenzo209
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Dacci
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Mar 01, 2024 -

Lawton Kia responded

Thank you for your kind words, Chenzo family! We're delighted to hear that our service department met your expectations with speed, efficiency, and professionalism. Your satisfaction is our priority, and we appreciate your feedback!

February 29, 2024

My car was at the Kia dealership for over 2 weeks. .. Mind you, we paid almost double what they initially said it would cost. The day I was supposed to get it back they “found” something else wrong. I More

by KENNEDEE.BROOKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Olivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Olivero
Report | Print
Mar 08, 2024 -

Lawton Kia responded

Thank you for taking a moment to share your experience, Kennedee. We apologize for the negative experience you described. We have tried to reach out to you and would like for you to give us a call to discuss this further. Thank you.

February 29, 2024

Very informative and communicated. .my far seems to be fixed and riding fine so I don't have any complaints More

by Ashleywilliams1005
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Johns
Report | Print
Feb 29, 2024 -

Lawton Kia responded

Thank you for your feedback, Ashley! We're pleased to hear that you found our service informative and effective. Ensuring your car is running smoothly is our goal, and we're glad to hear that everything seems to be fixed. If you have any questions or concerns in the future, don't hesitate to reach out. Safe travels!

February 29, 2024

This service center is always very outgoing and helping no matter what issues I come in for and they always keep me posted More

by AMY_P0421
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Johns
Report | Print
Feb 29, 2024 -

Lawton Kia responded

Hi Amy! We're thrilled to hear that you consistently have positive experiences with us. Keeping you informed and providing top-notch service are our top priorities. If you ever have any further questions or concerns, feel free to reach out. We appreciate your continued trust in our service center!

February 29, 2024

Deborah was great. Experience overall was excellent Waiting room was extremely clean and easy to access More

by killeenactionmotors
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Johns
Report | Print
Mar 01, 2024 -

Lawton Kia responded

Thanks for your feedback! We're glad to hear that Deborah provided excellent service, and we're pleased that you found our waiting room clean and easily accessible. We appreciate your business!

February 29, 2024

Getting new radio. I was early she brought me right in and made sure I did not need anything. It was about an hour. More

by hubbardjenny506
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Johns
Report | Print
Feb 29, 2024 -

Lawton Kia responded

Thank you for sharing your experience with us, Jenny! We're glad to hear that you were promptly accommodated and taken care of during your visit for the new radio installation. Your satisfaction is important to us, and we appreciate your feedback. If you have any further needs or questions in the future, don't hesitate to reach out. Safe travels with your upgraded radio!

February 28, 2024

Nice people, always take good care of me and my vehicle and prices seen really reasonable so far! More

by sfellow2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo (Vinny) Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Lawton Kia responded

Thank you for your feedback, sfellow2005! We're delighted to hear that you've had positive experiences with Lawton Kia and that our team has taken good care of you and your vehicle. Providing excellent service at reasonable prices is our goal, and we're grateful for your trust in us. If you ever need anything else or have any questions, feel free to reach out. Safe travels, and we look forward to serving you again in the future!

February 28, 2024

Awful lied too charged more than it was supposed to be didn't do the one thing I ask for More

by Teades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allan Dacci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Dacci
Report | Print
Mar 08, 2024 -

Lawton Kia responded

Thank you for taking the time to share your experience with us. We sincerely apologize if we fell short of meeting your expectations with the service provided and that discount on the repair did not meet your satisfaction. Your business is important to us, and we value your feedback. Please don't hesitate to reach out if there's anything else we can assist you with.

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