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Lawton Kia - Service Center

Lawton, OK

4.6
1,597 Reviews

1,597 Reviews of Lawton Kia - Service Center

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November 19, 2024

Friendly, hospitable, very professional. Greeted at the door, kept informed on the progress. Thanked for the opportunity. More

by okbobsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

By far the best dealership experience I have ever had. They have the best customer service! 10/10 recommend. I bought my car in May and dealt with Sales and Service and both departments, including the man More

by siem0492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Wow, thank you so much for your glowing review and for making the trip from OKC to work with us! We're honored to have earned your trust and recommendation. Your kind words about our Sales and Service teams mean the world to us, and we look forward to seeing you again for your vehicle maintenance.

November 18, 2024

This is the fourth kia I have purchased. The service department is one of the main reasons. More

by bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Renee
Nov 18, 2024 -

Lawton Kia responded

Thank you for your loyalty and kind words! We're thrilled to hear our service department has been a key part of your experience. Here's to many more years of driving Kias with confidence! 🚗💙

November 17, 2024

Very good customer service and professional. I had an oil change and a complimentary car wash and it was done in a decent time frame but the car wash could have been done a little better. More

by vj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, VJ! We're glad you had a positive experience with our customer service and timely service. We appreciate your note about the car wash and will work on making it even better next time. See you again soon! 🚗✨

November 17, 2024

I spent very little time there which is good I never felt trapped or on the wrong side of the process I do feel there should have been a better selection of cars More

by pitstop.007.ls
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Steer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback! We're glad to hear the process felt smooth and efficient. We appreciate your input about the car selection and will work on improving that for the future. Safe travels! 🚗✨

November 14, 2024

I was surprised of what great service they gave me. thank you.Ill be back. More

by carrascodawn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not positive of the department .
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, Dawn. We are pleased to hear you were satisfied with the service you received. We look forward to assisting you again in the future.

November 14, 2024

Fast and friendly service. Service advisors and manager friendly. Waiting room and dealership clean and comfortable More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for the positive review, JB! We're glad to hear you had a fast and friendly experience, and that you were comfortable during your visit. We look forward to seeing you again! 🚗✨

November 14, 2024

Allan was very friendly, professional, and helpful! ! Great to work with! Lobby was very clean and comfortable. More

by tbears118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for your kind words! We're thrilled to hear Allan provided such a great experience, and we're glad you enjoyed the comfortable lobby as well. We look forward to working with you again!

November 14, 2024

they . Suppose to vacuum the car and they did not vacuum the back floor.that day More

by Thomas Ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, Thomas. We apologize for the oversight with the vacuuming and appreciate you bringing it to our attention. We’ll make sure to improve for your next visit!

November 14, 2024

Just wasn’t happy for the outcome of my repairs. Very strange situation and lack of communication on both ends More

by smith00153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deborah Johns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Lawton Kia responded

We apologize for the inconvenience, Smith. I am happy to speak with you to discuss your concerns further. Please call me directly at 580-771-3275.

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