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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,904 Reviews
Call Service Center (580) 215-5567

1,904 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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September 28, 2023

My truck has new problems that it didn’t have before repairs were don’t at this dealership. More

by marquissanders1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback marquissanders. We here at the Lawton CJD service department strive for excellent customer service. I believe your vehicle repairs were under an insurance claim and they did not cover all of the recommendations that were needed. With that being said you always have the option to have those recommendations completed. Please feel free to reach out to me at 580-771-3339 so we can discuss the issues you are now having since we worked on your vehicle. I look forward to speaking with you. Thanks, Todd Brown

September 28, 2023

Shaun gave superior customer service from booking an appointment to check out. He made sure all my questions were answered and that I understood what needs my vehicle would have in the near future. Th More

by kim_hutchens7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Kim_hutchens7! We're delighted to hear about your excellent experience with Shaun and our team. Providing superior customer service and ensuring that all your questions are answered is our priority. We're pleased to know that you feel your vehicle was treated with care. If you have any more automotive needs in the future, please don't hesitate to reach out. We look forward to serving you again!

September 28, 2023

Text service I look forward to going there all the time. The world changes are excellent and fast. More

by rogers.sean83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hendricks, Justin Gearhart, Myracle key
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Sep 28, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Sean83! We appreciate your positive feedback about our text service. We're thrilled to hear that you look forward to visiting us regularly and that you find our world changes excellent and fast. Your satisfaction is our top priority, and we look forward to serving you again soon!

September 27, 2023

Every one there was quite professional, they took care of all my concerns. Joshua Peterson is a wonderful salesman who made certain that all of my questions were answered. I very much enjoyed the friendly at More

by dmeckro
Recommend Dealer
Yes
Employees Worked With
Joshua Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hendricks
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Sep 28, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, dmeckro! We're delighted to hear about your positive experience with our professional team, especially with Joshua. Ensuring that your concerns were addressed and your questions answered is our priority. We're pleased to know that you enjoyed the friendly atmosphere. If you ever need assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again!

September 25, 2023

This dealership sold me a lemon & couldn't care less. I bought no extended warranty because I could not afford it. We are elderly & on a fixed income. Less than 30 days after I bought yhe car I bought More

by carlannmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
1.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce(salesman) 0, Chris Hendricks, Justin Gearhart, Myracle key
Report | Print
Sep 29, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thanks again for your feedback carlannmiller. We here at Lawton CJD stand behind the repairs that are completed on your vehicle. I empathize with you on the cost of vehicle repairs and the cost of mechanical breakdown protection. But the up front cost of the plan in this case would have been less then the repairs that were completed on your vehicle. We do business with all ages of customers and never try to take advantage of them in any way. The team here at Lawton CJD is concerned that you feel that way. If that is the case, please accept my sincerest apologizes. Please feel free to reach out to me to discuss the events that have transpired. my number is 580-771-3339, Thank You, Todd Brown

September 24, 2023

Shaun was able to resolve my issue. I didn’t have an appointment but he was able to get my car repaired same day. More

by rjrorylm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

We're glad to hear that Shaun was able to resolve your issue promptly, even without an appointment, Rjrorylm. Providing efficient service is our priority, and we appreciate your feedback. If you have any more concerns in the future, please don't hesitate to reach out. Thank you for choosing Lawton Chrysler Jeep Dodge RAM for your vehicle needs.

September 19, 2023

The service dept was great. They got me in right away and out not long after. More

by marcileeberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Marcileeberg. Thank you for choosing our service department! We're delighted to hear that you had a great experience and that we could get you in and out quickly. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your feedback.

September 18, 2023

Shawn kept me informed and updated regularly concerning issues, insurance questions, and repairs. He was wonderful! More

by msbeal1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Msbeal1971, we're thrilled to hear that Shawn provided you with excellent service, keeping you informed and addressing your concerns effectively. Thank you for sharing your positive experience with us. We're here whenever you need assistance!

September 18, 2023

Good job taking care of my need Restrooms and lobby area were clean and comterful More

by GORDY9150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myracle key
Report | Print
Sep 18, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, GORDY9150! We're pleased to hear that we met your needs and that you found our restrooms and lobby area clean and comfortable. Your satisfaction is important to us, and we look forward to serving you again in the future.

September 17, 2023

Lawton Chrysler Jeep Dodge has pretty fast service. They try to accommodate your appointment time. More

by jannerussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Jannerussell. We're pleased to know that you found our service at Lawton Chrysler Jeep Dodge to be efficient and accommodating. Your satisfaction is important to us, and we appreciate your support. We'll continue to do our best to meet your expectations.

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