Lawton Chrysler Jeep Dodge RAM - Service Center

Poor customer service and parts dept I went in to install remote start for my 2018 RAM, I had an appointment time of 9:15, I left them the truck while I ran some errands. I called several I went in to install remote start for my 2018 RAM, I had an appointment time of 9:15, I left them the truck while I ran some errands. I called several times throughout the day to check on my truck and they didn't even start installing the part until 4:30. To add to that they didnt order all the correct parts so I had to pick up my truck and bring it back at a later date and scheduled am appointment time for 9:00, this time I stayed to ensure they had everything, still they did not abide by my appointment time and didnt install/ program my truck until around 11:15. Overall their service was awful and the price for the kit and install was outrageous. More

Just good folks all the easy around!! Just really good people that will do you right. Prices were good too.ty for the good service. They had a great deal for tires. Just really good people that will do you right. Prices were good too.ty for the good service. They had a great deal for tires. More

Great Service The service department receives very high marks. I have no complaints and they deliver what is expected. I would recommend this service department to The service department receives very high marks. I have no complaints and they deliver what is expected. I would recommend this service department to anyone. More

Oil change I had my 1 year old with me and he was all over the place but everyone was very nice about it and understanding. The oil change and tire rotation only I had my 1 year old with me and he was all over the place but everyone was very nice about it and understanding. The oil change and tire rotation only took about an hour. My opinion, they should add to their kid zone just a little bit. More

Recall work I called to make an appointment so my parts would be on hand. I spent over $200 and still have to go back for the original recall part. The work perfo I called to make an appointment so my parts would be on hand. I spent over $200 and still have to go back for the original recall part. The work performed was completed quickly. I appreciate the courtesy ride. The staff was friendly. More

Told work complete. Showed up and it wasn’t. I dropped my Jeep off to have a part replaced, have an alignment done, an inspection for a check engine light and a diagnostic to ensure the replaced I dropped my Jeep off to have a part replaced, have an alignment done, an inspection for a check engine light and a diagnostic to ensure the replaced part fixed the problem. 5 days later I was told in the morning that the work was complete. I called at lunch time with a question about the work and was told they were just wrapping up paperwork. I showed up 10 minutes before the service center closed and they were still doing work on the vehicle in the service center bay. I thought it was very strange that the status of the vehicle wasn’t what they said it was, which made me wonder why they would say it’s complete, but we’re still working on it. this gave a sneaky or dishonest appearance. Giving them the Beni fit of the doubt, I chalk this up to poor communication and time management. I am satisfied with the work done. It appears to be done correctly, which I appreciate. Overall, I’m uncomfortable with the lack of straight forward communication and timeliness of work leading my to not trust my most expensive assets to this service center. More

It was good They did really good and got my car fixed and It dididnt take as long as they thought It would. And they offered us water. They did really good and got my car fixed and It dididnt take as long as they thought It would. And they offered us water. More

Great Experience! I had a great experience at this dealer. I brought my Jeep Wrangler in for an oil change and the service tech notice a metallic ticking coming from th I had a great experience at this dealer. I brought my Jeep Wrangler in for an oil change and the service tech notice a metallic ticking coming from the engine. They diagnosed the problem and were able to get it fixed. The work was covered under the power train warranty. They completed the work very quickly and my Jeep is running great. I am happy they brought this to my attention because the warranty was expiring soon. They were able to save me a lot of money!!! More

My last Visit to the dealership My last visit to the dealership went very well I want it to be known that everybody was always very friendly to us it’s just said it was a very dis-o My last visit to the dealership went very well I want it to be known that everybody was always very friendly to us it’s just said it was a very dis-organized dealership and the communication was horrible . This last trip we went to to get our second key and have it programmed to our vehicle and they were very efficient . I have made a couple other reviews and they were not good at all but I do want it known that everyone was friendly and that our salesman Alex was nothing but a great salesman . He was friendly and apologize for when anything was upsetting us because it wasn’t being done . If we had any questions he did his best to answer them in if he didn’t know he went and found the answer . I’m not sure I would ever buy another vehicle from this dealership or recommend anybody to buy a vehicle from this dealership but I would recommend that they ask for Alex as a sales person if they visit this dealersship! He can’t control how everything is ran there but he did his best to answer every question we had and every concern we had! The readings I am giving are only a reflection of the last visit I was there ! My mind still has not changed and how I feel about the dealership but I want it to be known that our salesman was top-notch!!! More

This one was a good experience. I think the service rep did an excellent job. He was more engaging with me and seem friendly. The work always is excellent and that why I keep coming I think the service rep did an excellent job. He was more engaging with me and seem friendly. The work always is excellent and that why I keep coming back. More