Lawton Chrysler Jeep Dodge RAM - Service Center

Bad communication & service I had to bring my van I had bought the previous week to the dealership for tinting of my window & to put a hitch on it per my purchase agreement. I ha I had to bring my van I had bought the previous week to the dealership for tinting of my window & to put a hitch on it per my purchase agreement. I had told them that the vehicle hadn’t been detailed when we bought it & their was goo on my inside windows. They were also supposed to get me the second key to my vehicle. They agreed about everything & said they would take care of it! We arrived at 8:30am because our appointment was for 9am. We drove 60 miles to bring our vehicle in. They agreed to let us use a loaner vehicle so we wouldn’t have to sit in the dealership. They said it would take around 2-2 1/2 hours & that they would call me when it was done. It was a very cold day out so there wasn’t much to really do. (not their fault) We drove in Lawton to have breakfast, wheat shopping to many stores & when I didn’t receive any call, we decided to kill more time by going to lunch. We decided that we would return to the dealership around 1pm. . My vehicle was sitting in the parking lot with no hitch put on & nothing cleaned. When my husband went back to find out why the work hadn’t been done on it, a employee hurried up & took our vehicle into the garage area. We we’re told that they had gotten the wrong part for the hitch & that they had gotten the right one in now! We had to wait for another 3 hour for them to get the hitch put on & when we left the dealership after 4pm, nothing had been cleaned inside it & we left without the second key because they said they couldn’t find it & would have to order one... that means another trip back to Lawton to get the key & have it programmed. They were aware that they had to have this key for over a week & I had called & reminded them of it days before my appointment. Needless to say, it was a very upsetting day(AGAIN) at the dealership & no one seemed to know what was going on the entire time we were there !! I spent a entire day for something that was only supposed to take 2-2 1/2 hours. We didn’t get home from Lawton till after 5 pm & we we’re completely worn out & disappointed (AGAIN) with the service we received! I will never recommend this dealership to anyone & I will never buy another vehicle from them!! Our salesman was friendly & trying to make things right for us. (Not his fault) More

Terrific Service I never have any trouble when I go there. I always set up my appointment online & it is very user friendly. The staff are always friendly & helpful. I never have any trouble when I go there. I always set up my appointment online & it is very user friendly. The staff are always friendly & helpful. I would definitely recommend them. More

Oil service Fast and accurate service. Friendly customer service. It was my first time going and Everyone was very helpful. They told me a time frame and got th Fast and accurate service. Friendly customer service. It was my first time going and Everyone was very helpful. They told me a time frame and got the service done during that time. Will be going back. More

Very well taken care of Service wise everything was excellent. The down side was the very limited parking to leave car, and tight quarters after picking up car to leave lot Service wise everything was excellent. The down side was the very limited parking to leave car, and tight quarters after picking up car to leave lot More

Awesome Always fast and friendly. We always will come here for our needs. Thank you for everything. Keep up the good work. Awesome job again and again. Always fast and friendly. We always will come here for our needs. Thank you for everything. Keep up the good work. Awesome job again and again. More

Cam shaft There was a ticking noise in the engine. The diagnosis and repair was quick, accurate and performed at no charge, since the vehicle is still under wa There was a ticking noise in the engine. The diagnosis and repair was quick, accurate and performed at no charge, since the vehicle is still under warranty. Great job. More

Great job I thought they helped us a lot and very friendly, tried to fit our needs and what we wanted, Talked to us and explain our wanities I thought they helped us a lot and very friendly, tried to fit our needs and what we wanted, Talked to us and explain our wanities More

They let me know what my car needed to keep it running like great place for all your auto service needs, comfortable waiting room and friendly staff. Everyone was very helpful, always asking if I have been hel great place for all your auto service needs, comfortable waiting room and friendly staff. Everyone was very helpful, always asking if I have been helped. More

Dissatisfaction I made an appointment to have a recall done and a transmission filter replace.. When that day came I was told the part would not be in until the next I made an appointment to have a recall done and a transmission filter replace.. When that day came I was told the part would not be in until the next day...The part was never order nor was I told the part needed to be order when I made my appointment almost 5 days prior. More

Lawton RAM Service Got us in on time, we didn't have to wait.The appointment took the time they said iit would. Pleasant people. Highly recommend buying a vehicle from Got us in on time, we didn't have to wait.The appointment took the time they said iit would. Pleasant people. Highly recommend buying a vehicle from them. More