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Lawrence Kia

Lawrence, KS

3.1
988 Reviews

1225 E 23rd St

Lawrence, KS

66046

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Showing 988 reviews

October 07, 2012

We came to Lawrence Kia on a Saturday, around 4:30 pm and Rob was very helpful for us. He talked with us about the car we were looking at. Rob and Chin were very understanding with our situation and got the More

by callie.baalman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Selleck, Chin Rajapaksha
September 30, 2012

Walked into Lawrence Kia based on Radio commercials after visiting dealers in Topeka and Lawrence. After trying (I said trying) to work with the ma and pa "dealers for the people" I was happy to work with f More

by hannihooni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 29, 2012

We came there today and the service was outstanding. I really didn't like the vehicle we test drove. When he found out he was relentless on getting us into something we both liked. And on our terms. We di More

by sarahmott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Denning
September 15, 2012

Slow to follow up via e-mail. Cars on site not necessarily on the lot (evidently the cars are not "sold" or "for sale," there is a third category that was explained as such: if someone puts down a More

by wontbuyfromhere
Customer Service
Friendliness
Recommend Dealer
No
Sep 17, 2012 -

Lawrence Kia responded

All of us at Lawence Kia are sorry that you did not enjoy your experience with us. We do not "bait-and-switch" or use any other deceptive sales practices. We are a new dealership and are trying to build our clientele and we want to have a stellar reputation. Misunderstandings and mistakes do happen and we apologize for them when they occur and we do everything possible to rectify them. We price very aggressively, oftentimes at a loss, in order to build our clientele. Sale prices on new cars include all rebates, and oftentimes other incentives we receive from the manufacturer that we pass on to the consumer. The price online is a real price, we cut through the fog and tell you what it is without any of the confusing car-talk. Every car that we price as a sale car has a disclaimer on the web page explaining that the sale price includes all rebates that are available. We don't try to hide what we're doing to get to the sale price, we let you know how we got there. When someone puts a deposit on a car, that car isn't sold, often people change their minds. We do not remove a car from our site until the sale is finalized by completing the necessary title paperwork. To do otherwise would mean that a significant portion of our inventory would be offline and inaccessible to our customers at any given time. We would like to point out that if the car our customer wants isn't on the lot, we procure the car from another location and offer it at the advertised price. In the past we have gone so far as to have cars shipped hundreds of miles, at our expense, to honor our word. We hope you will give us an opportunity to prove to you that we honor our word and back up what we say.

August 08, 2012

Everyone in our family needed to replace their vehicles. Finding the make of car we wanted was easy, we have ownwd 5 Kia's. Finding a car dealership was not, after alot researching we picked Shawnee Mission More

by pjperesko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Munsell, Sterling Smith, Kevin Carder & Begi Dzhafarova, Begi Dzhafarova
August 02, 2012

My experience at Lawrence Kia was superb! I first encountered Bill one Saturday afternoon and my mom and I were just out and about and I thought it would be a good idea to go look at cars! I knew I w More

by Clarkbil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 26, 2012

These guys are absolutely awesome! I couldnt have asked for a better smoother experience. They got straight to the point and made the best deal possible. I told them what i wanted and how much i wanted to More

by mso57670
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smith
July 25, 2012

Located a several 2012 Kia Forte's on their website at a great price. They were a higher model and lower price than another dealership I had been working with. I called ahead and talked to Bill Munsell on More

by kcmelbell
Customer Service
Friendliness
Price
Recommend Dealer
No
June 11, 2012

Dustin was so easy going supportive and really helped us get the car we wanted at the monthly payment we could afforded! Chin was very helpful and made this experience easy and stress free! Look out for mik More

by Bosley98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin,Chin, mike, Chin Rajapaksha
March 31, 2012

This was our first new car buying experience and it was surprisingly easy and care free. We initially were only going to test drive the Kia Sportage but after researching and test driving other vehicles w More

by codyinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha Inman