Lawrence Kia

A TOTAL JOKE I'm in the market to buy a used Toyota Highlander. I've been contacting at least a 100 dealers across the country. We talk about it on the phone. We talk about pricing running a credit. Ch Highlander. I've been contacting at least a 100 dealers across the country. We talk about it on the phone. We talk about pricing running a credit. Check all the normal things. These clowns refused to talk to me on the phone. They said I had to fill up some kind of form or come in. First of all I don't live in that stand also I don't play games. I'm an older gentleman. I talk on the phone I don't play the email game or the text game. Yes, those are all games. I don't believe that even had these vehicles. I think it was a joke. They were just trying to get me to come in and then wrote me into buying something else. I related and want. Thank you for saving me the trip.I see, they have a lot of other bad reviews.I can see why More

We visited several Kia dealerships and found the best deal at Lawerance Kia in Lawerance Kansas. Derek (Salesman) treated us well and we were able to make the acquisition as easy and painless as possibl deal at Lawerance Kia in Lawerance Kansas. Derek (Salesman) treated us well and we were able to make the acquisition as easy and painless as possible. Thanks More

Bought a Kia Forte on June 3 with a $1,000 Lawrence Kia discount. Had to ask the salesman, Chris, for the discount because he didn’t know there was one until I showed him on my cell phone. The $1,000 Law discount. Had to ask the salesman, Chris, for the discount because he didn’t know there was one until I showed him on my cell phone. The $1,000 Lawrence Kia discount was in effect until June 30, 2024. Today June 15, 2024, I see that they have a $2,000 Lawrence Kia discount until June 30, 2024 a on all Kia Fortes. Will I get the additional $1,000 discount since I bought my Kia Forte on June 3, 2024? More

Alexis Ruby did a top rate fabulous job for me in assisting my purchasing a new Kia Sorento. Thank You Alexis assisting my purchasing a new Kia Sorento. Thank You Alexis More

I would caution everyone against using this dealership - atleaast from looking at all the other bad reviews I now know that having a bad experience here is just standard practice. Would NEVER return and wou atleaast from looking at all the other bad reviews I now know that having a bad experience here is just standard practice. Would NEVER return and would never endorse. My sales associate was flat rude, and the process was chaotic. Hopefully when I buy my next car somewhere else, that experience is way better. More

Worst customer service we ever experienced! There is jot enough space here to describe the entire story but its absolutely frustrating and horrific how they treat customers. It started with a u There is jot enough space here to describe the entire story but its absolutely frustrating and horrific how they treat customers. It started with a unclear noise of the engine block where our mechanic we always go to recommend to bring it to the dealership because they don't do engines. So entering the dealership in Lawrence and the entire disaster started. First of all it took 20 min for an employee to say hello to me and help me and take my concerns. Finally this one Terence Jackson took our Sedona in and told me he call me back in two or 3 days. It took him 2 weeks and no way to reach him from my side. He would not reply on emails or calls. After I went there in Person again they told me he is waiting for an Insurance Inspector as we have a life time warranty on the engine. After 2 weeks I called the Insurance and they said they were never asked to send an Inspector to look at our car. I rang the dealership and no reply So 5 weeks after I dropped the car off still no sign of anything I went to talk to the service department manager Tim Woods and first he promised me he does his best to get our car moving out there very quickly and we will probably get a different engine but they are short in staff and bla bla bla. And soon he turned around and got very upsetting and nasty hust to get rid of me. BY then i alreadygot 3 different diagnosis what the issure could be..After 7 weeks not hearing any signs and couldn't get a hold of anybody I went there again in person and asked for the car key and of course they couldn't find it!! The one guy working that Saturday searched and searched and eventually I found my van on the parking lot and the key with all my cards on it was on the drivers seat - so anyone could have driven off with it as the entire dealership is wide open and nobody obviously cares what is going on there. I took the van and drove off and went home and asked for another mechanic to check and have a look at it and tell me what he thinks about this entire story. None of the diagnosis the kia dealership gave me was true because they never even looked at the engine or anywhere near my van. They could only find out about these issues they told me if they would have opened the engine and they did not! It was all a big lie so the warranty doesn't have to cover it! And they dont have to deal with it.They told the warranty a big lie about the issue so they never have to send an inspector. When I asked for the sales department to call me how to trade my car in., I was waiting for a week called again and another week passed. Went there again and I am still waiting for a call that was the middle of July! For sure I will not ever go back to dealership. We bought two cars there but for sure no more! It's a very frustrating situation! More