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Lavery Automotive - Service Center

Alliance, OH

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60 Reviews

60 Reviews of Lavery Automotive - Service Center

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April 22, 2024

The auto-body department made the repair of my vehicle easy and seamless. They kept me informed of the progress twice a week, and having a rental car right there for me to jump into was so much easier tha More

by delyn1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moore
February 08, 2019

Amazing as always! Craig is the best sales guy I've delt with at a dealership, he is friendly, helpful and honest. I would recommend lavery to anyone looking! They will More

by Jon A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Vicars
February 03, 2018

Awesome job! I’m from out of town on a business meeting and blew a major gasket, originally was told fixed by Monday. But these guys came through for me and got my More

by Happy Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Leishman , Craig Vicars
December 08, 2017

They bursted a minor leak with a coolant compression test and refuse to take blame for it and will not fix my car. Bad service. Don't recommend!!!! Originally took car in for More

by Matt Datsko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick in service
Dec 08, 2017 -

Lavery Automotive responded

Hi Matt, I spoke to Rick in Service. He recalls you knew this was leaking prior and we did pressure test in the cooling system at the exact same pressure the vehicle runs at normal driving conditions all at no charge. You are welcome to call Rick anytime and he can talk further or any questions. Thank you-- Lindsay Lavery

Dec 08, 2017 -

Matt Datsko responded

The fact of the matter is that there is no coolant being pushed during the test therefore making only pressure being inverted into the part. Causing it to become twice as weak at that instant. The car as been driven for 2 weeks with that leak being aware of and till I took it in did it burst immediately off the car lot. Not likely a coincidence.

August 16, 2017

Completely unsatisfied custmer I have taken my car to Lavery Automotive 2 times to have service work done to my vehicle within 1 week of each other for the same issue. Now, after 2 More

by lovemychevy24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I prefer to not disclose his name as it is not his fault my car is wrong, it is the actual workers
Aug 18, 2017 -

Lavery Automotive responded

I spoke to Rhianna and we offered for her to come in again the first time it was fixed we explained it could happen again but she declined and wanted to drive her vehicle to her hometown mechanic in Pennsylvania. We take all reviews very seriously good and bad. Sincerely, Lindsay Lavery (Social Media and Website)

June 21, 2017

Dealer repair of bumper paint on cadillac Jim Teal was easy to work with, pleasant and eager to get the problem resolved. The paint on my bumper was pealing. He had it repaired promptly, clean More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Teal
April 22, 2017

They take accountability "They take accountability" Issue was resolved. They admitted the mistake and took responsibility for it and refunded the money with no issues. They More

by gregsoper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
marc, Matt Slease
Apr 25, 2017 -

Lavery Automotive responded

Dear Greg, Thank you for your review. Our ultimate goal is to ensure our customers are completely satisfied every visit. We look forward to seeing you in the future for your vehicle service needs. Sincerely, Emily

March 11, 2017

Positive Experience I went in for service, I was treated really well. I was taken care of, fast friendly efficient service. They explained everything and all my options More

by PStanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Haidet
March 11, 2017

Fast Friendly Service They did a very good job of explaining my options, and made sure I understood them, I will use them again. I would Highly recommend More

by TB12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Slease
November 05, 2016

Great Bodyshop work done! Gone to Lavery twice for Bodyshop work due to raccoon and deer hitting car. Each time, my car got professional treatment. My car looks great. You wo More

by BJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Sigler
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