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Laurel BMW of Westmont - Service Center

Westmont, IL

4.7
350 Reviews

350 Reviews of Laurel BMW of Westmont - Service Center

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September 28, 2023

My car was done same day and didn’t have to rental a vehicle. Extremely happy. More

by Eddie_donato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Oct 01, 2023 -

Laurel BMW of Westmont responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 28, 2023

Jay Buis takes care of my BMW very well. Very professional service & courteous staff. Been coming to Laurel for over 15years. Keep up the great work! More

by blkttop82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Oct 01, 2023 -

Laurel BMW of Westmont responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 26, 2023

Jay Buis is the very BEST! You are lucky to have him representing Laurel BMW. He has been my service contact for over 25 years and he is why I continue to buy BMWs. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Sep 28, 2023 -

Laurel BMW of Westmont responded

Hi Carrie, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 25, 2023

I have been bringing my car to Laurel BMW for 20 years. I love the personal service that I get. Jay takes care of me and my vehicle every single time. I moved to Colorado and still bring my car in for s More

by aferrara7301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Sep 28, 2023 -

Laurel BMW of Westmont responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Laurel BMW of Westmont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 19, 2023

Always great service over the last 8 years. Tony / salesman, James / service, and Dean / service all top notch at what they do! More

by Danny A Shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony / salesman, James / service, and Dean / service
Report | Print
Sep 22, 2023 -

Laurel BMW of Westmont responded

Hi Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2023

Excellent service visit and treatment. Andy always is fast to respond, communicative, and a pleasure to work with. I appreciate the honesty and the video maintenance review. More

by Cohensa88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Sep 22, 2023 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 16, 2023

They review you on your looks when you first enter their shop. Men are taken more serious. The people at their dealership stand around and don’t ask if you need help More

by Haennickep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea their names
Report | Print
September 16, 2023

Excellent service. Plugged my tire for no charge. Drop off and pick up service was great. More

by jsb5883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Sep 19, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 16, 2023

Dean was very helpful as per usual. It’s always a pleasure to do business with him. 5 star service is the norm. More

by Matt Laube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Klementzos
Report | Print
Sep 19, 2023 -

Laurel BMW of Westmont responded

Hi Matt, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 10, 2023

My overall experience was positive. I worked with two service advisors across my visits. One was good and the other should’ve been better. On my first visit, the service advisor didn’t More

by daftsynth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake farmer
Report | Print
Sep 14, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0311 to discuss ways to improve your experience with our dealership moving forward. Thank you again for your input, and we hope to hear from you soon.

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