Laurel BMW of Westmont - Service Center

The service is great. They always have a nice loaner car and the communication is very good. The problem is the SUV breaks down way too often and is extremely expensive They always have a nice loaner car and the communication is very good. The problem is the SUV breaks down way too often and is extremely expensive to have fixed. The dealership is great the vehicle is terrible. More

Went in with a recurring "drivetrain malfunction" error, and the issue was fixed by noon. Not a simple fix, but done properly and without having to pay an arm and a leg... Excellent work by the service advi and the issue was fixed by noon. Not a simple fix, but done properly and without having to pay an arm and a leg... Excellent work by the service advisor (Scott Corbin), who took care of the problem quickly and effectively. More

Service advisor, Dean is very courteous. He is also very knowledgeable and gives you a detailed explanation to the services that was received.! He is also very knowledgeable and gives you a detailed explanation to the services that was received.! More

Staff takes interest in making sure my car gets the services required to keep it in top performance condition. Extremely good customer service demonstrated in all areas. I appreciate receiving a video services required to keep it in top performance condition. Extremely good customer service demonstrated in all areas. I appreciate receiving a video of the services from the Technician. More

The service department at Laurel is fantastic. Ask for James. He always takes good care of me. Ask for James. He always takes good care of me. More

Professional but did not provide full disclosure of what is covered by my BMW lease contract is covered by my BMW lease contract More

The whole BMW staff is professional, efficient and respectful. It was a very positive experience. respectful. It was a very positive experience. More

I continue to get amazing service from Blake Farmer in the service department every time I bring in my car. He provides me all the information I need to keep my car running smoothly. I wouldn't go anywh the service department every time I bring in my car. He provides me all the information I need to keep my car running smoothly. I wouldn't go anywhere else! Highly Recommend!! More

Top notch service with detailed explanations, great communications throughout and use of text messaging was helpful. Blake was always in touch regarding progress and ongoing updates. communications throughout and use of text messaging was helpful. Blake was always in touch regarding progress and ongoing updates. More

Alexsis is the best, and I will definitely be back. She is extremely caring, informative, and knowledgeable. I will be recommending her to my friends and family. She is extremely caring, informative, and knowledgeable. I will be recommending her to my friends and family. More