Back

Laurel BMW of Westmont - Service Center

Westmont, IL

4.6
352 Reviews

352 Reviews of Laurel BMW of Westmont - Service Center

Sort by
April 22, 2014

Only The Best For My Ultimate Driving Machine! Bob Kernwein is the best! I send all my BMW's to him for all the service and maintenance repairs my ultimate driving machines need! I always get a fai More

by Pick_AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB KERNWEIN
February 15, 2014

I originally bought my X3 at a different dealer but ended up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the se More

by banalisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Powalski
July 27, 2013

If you wish to be treated poorly by an uneducated service staff, this is the dealer for you. I have a 328i convertible that was chewing up my rear tiles. I took my car to this dealership over an 18 month p More

by Ollieoop
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karl Szeredy Pat Womack
February 13, 2013

I've got a 2007 335xi with some serious miles on it. I’ve had my car at Laurel on a number of occasions over the years ranging from standard service to warrantee service to post warrantee repairs. This More

by wvets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Powalski
January 29, 2013

Great purchase experience on 2013 X3 35i in 5/2012. Lousy service experience in response to periodic driver door vibration(over bumps)and excessive driver door wind noise (> 40 mph). Twice the dealer More

by gea001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Kernwein (service); Kevin O'Donnell (sales)
March 08, 2012

DO NOT GO HERE FOR SERVICE! Brought my 03 3.0i X5 in for an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded More

by louiscarmelotan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Powalski
February 25, 2012

Once you actually get your car to a service manager this dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indef More

by bconroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cashiers
May 05, 2011

I've purchased several vehicles from this dealership after switching from another BMW dealership much closer to my home. The sales and financial team as well as the service department provide a top-n More

by jparnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Womack, Jim Mueller
April 16, 2011

I brought my '08 X5 4.8 in because the tailgate would not open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about More

by Rocket5150
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
February 07, 2011

i went to the dealership for an oil change and asked them to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will More

by ruth05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karl
...
35