Laurel BMW of Westmont - Service Center

If you wish to be treated poorly by an uneducated service staff, this is the dealer for you. I have a 328i convertible that was chewing up my rear tiles. I took my car to this dealership over an 18 month p staff, this is the dealer for you. I have a 328i convertible that was chewing up my rear tiles. I took my car to this dealership over an 18 month period and they could not fix the problem. At one point I was told by the service department that they were able to confirm that my rear tires were wearing out faster than my front tires, with the right rear wearing out faster than the left. I was also told that they had no idea why this was happening. Instead of trying to find a solution for me, they sent me away. There was nothing they could do I was told. Within three months, my rear tires were worn down to slicks. They had only 4,000 miles on them. When I took the car back again, I was finally told the car was way out of alignment and this was the problem all along. It took them a year and a half to figure that out. Under the circumstances, I thought it only fair that they would pay for my rear tires. Not a chance. A brutal experience. Do yourself a favor, and stay away from Westmont BMW. More

I've got a 2007 335xi with some serious miles on it. I’ve had my car at Laurel on a number of occasions over the years ranging from standard service to warrantee service to post warrantee repairs. This I’ve had my car at Laurel on a number of occasions over the years ranging from standard service to warrantee service to post warrantee repairs. This is the only place I bring it; a dealership rather than a stealership. Great customer service, great loaner car availability, quality work, and you don’t feel like you got sold a bunch of stuff you didn’t need. BMW repairs aren’t cheap, but I trust these guys. I do some work on my own and research issues that go wrong, so I am reasonably well informed. Take your car here, buy it from here. A great place. More

Great purchase experience on 2013 X3 35i in 5/2012. Lousy service experience in response to periodic driver door vibration(over bumps)and excessive driver door wind noise (> 40 mph). Twice the dealer Lousy service experience in response to periodic driver door vibration(over bumps)and excessive driver door wind noise (> 40 mph). Twice the dealer was unable or unwilling to fix the issue, stating it's "normal" for BMW X3's to have wind noise. Maybe so, but I won't be buying another BMW if they are known for excessive wind noise and weak door stability. Looking for a quieter vehicle with more structural integrity. More

DO NOT GO HERE FOR SERVICE! Brought my 03 3.0i X5 in for an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded to type up my service contract. I advised Mr. Powalski that during cold starts I hear a definite low whine coming from under the hood and when I turn the steering wheel. I asked if they could take a look at the power steering system and see if it was just a matter of topping off the power steering fluid reservoir and if it was just that that they would not charge me for this service. Mr. Powalski stated to me that I would not be charged for them checking the power steering system and to top off my power steering fluid. On my service contract receipt, there is a clear charge for labor of $65.00 for them checking the power steering system. Mr. Powalski also stated to me that I could either just have a standard oil change done or I could do a complete oil maintenance service, which I opted for. We confirmed what services were to be performed for the complete oil maintenance service which is supposed to include: Synthetic Oil service, Oil filter replacement, Cabin Micro-Filter Replacement, & New Wiper Blade Replacement. I asked Mr. Powalski about how long this type of service would take. He candidly said to me up to an hour and 45 minutes at the very most. Mind you, I came in at 12:56pm and after going through the whole process of putting together my service order, it was already 1:30pm. I contacted my office to let them know I would be late returning from lunch because of this service would most likely take longer than expected. So I waited in the "waiting area" patiently and happily for my vehicle to be processed, worked on, completed, and returned to me. After the clock turned 2:15pm I realized that this service was going to take even longer than I expected. At around 2:30pm Mr. Powalski returned and started taking me through a long list of their "recommended services," all of which I declined, because I ONLY WANTED THE STANDARD OIL MAINTENANCE SERVICE." Mr. Powalski, stated at that point that he would go ahead and get my car ready to go in just a few minutes. It was now 2:45pm and my car was still nowhere yet to be seen. I asked the service counter ladies if they could get me an E.T.A. on my car. By the way, and just a heads up, I found it quite rude that they refer to their patiently waiting customers, "waitiers," as in "this guy has been waiting for his car." At about 2:50pm Mr. Powalski shows up again and sheepishly looks at me and says that my car and paperwork will be ready in 5-10 minutes and he promptly leaves, without so much as an apology for the long delay in service. On top of how long and how rude everyone was being, I still was asked to pay the $358.01 charge for this service. I was then asked to wait in the vehicle delivery area for my car as it was now being washed. at 3:15pm I finally got my car back and was able to drive away from this terrible place. I will never EVER go back here for service. Mr. Powalski obviously did not have any idea of how long a standard Oil Maintenance Service would take. He obviously was only trying to get me to pay for their overly expensive "recommended services" and even though he told me that I wouldn't be charged for them inspecting my car's power steering system, they still charged me a labor fee of $65. They also did not provide new wiper inserts for my vehicle, (my winter ones that I purchased from Autozone are still on the car). On top of all this, Mr. Powalski, did not even leave with me, a copy of their recommended services ( a dealer receipt with your dealer coding is not sufficient enough for me to be able to determine what services I really do need), and at the height of rudeness, I did not get an apology from Mr. Powalski for the impingement on my time. DO NOT GO HERE FOR SERVICE! More

Once you actually get your car to a service manager this dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indef dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indefinitely hold or hung up on...again and again. It is like they intentionally want you to go away. The attitude is you are bothering me. As opposed to charging my credit card correctly for $469 they charged me $4967. Once I realized the mistake I called and....you guessed it....first call they hung up on me....second call indefinite hold. Third call, spoke with the cashier, she was too busy to talk to me but promised to call back. No call back. So I called over an hour later and she responded "I guess you just have to bring your paperwork back in". This is not one incident but I have had several that are similar. Service your BMW elsewhere. More

I've purchased several vehicles from this dealership after switching from another BMW dealership much closer to my home. The sales and financial team as well as the service department provide a top-n after switching from another BMW dealership much closer to my home. The sales and financial team as well as the service department provide a top-notch, detail oriented and thorough experience not seen elsewhere. All concerns are addressed and there is terrific follow through and follow-up. Highly recommended. More

I brought my '08 X5 4.8 in because the tailgate would not open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about the status of my car. The day after that, I tried calling the service department and just kept getting transferred to other people or to voicemail. Everyone I talked to was rude and unwilling to help. I wasn't demanding my car or anything, I just wanted an update as to when it would be ready. Finally I said I wanted to speak with the service manager. Naturally, they transferred me to his voicemail. His message said that he was out of town for the weekend. Don't you think employees of this place should no whether or not the service MANAGER is even working that day. Four or five days later my car was finally ready. I had to call BMW, they did not call me. When I picked up the car the tailgate STILL did not open! I took the car across the street to the Porsche dealership and traded it for a 2011 Cayenne S. To spend 90k on a car and be treated the way I was is reprehensible. I will NEVER buy a car from any Laurel dealership again. More

i went to the dealership for an oil change and asked them to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will show up in their routine checks.after waiting for over two hours i stood up to stretch my legs and noticed my car was parked outside.i walked to the desk to find out what was going on and the lady said "oh i have your paperwork right here, i will get you checked out". she didnt even apologise.well come to find out they charged me an additional $65 for diagnosing the problem which no one informed me of before hand. to make matters worse they did not give me a report of any diagnosis that was done on my car. when i asked the lady at the desk she told me she would have my advisor call me back and since i was tired from waiting i agreed. it has been a week since and no one has called with any information.THANKS A LOT LAUREL BMW OF WESTMONT!!!!!!!!!!! More

I clearly dont see how this dealership won an award for anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bi anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bill that could not be justified. I got overcharged so many times its sad. The greed that this dealership displays is unbelievable. Now I started researching the problem before going in. I even had a service point inspection as to where they were to replace my wipers, something really small right. Two months later after my warranty expired one wiper ripped up and look as if they were not even changed. I know hate is a strong word, but I really hate this dealership for their greed and lack of cordialness. More

I have dealt with Scott on several occassions and he ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW from another dealership (used car) but Laurel has always serviced my vehicle right the first time. Scott even takes the time to go over my bill and make sure I understand all work completed and also to make sure I agree with the service and the final tally of the bill. If I am not satisfied, he will make adjustments to ease my pain. Thanks Scott. More