Laurel BMW of Westmont - Service Center

Great Professional Service Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional in my dealings with him. Martin L More

Outstanding Service I have received the best customer service since purchasing my BMW 750li. Best service representative is James Randall. I had initial problems with m I have received the best customer service since purchasing my BMW 750li. Best service representative is James Randall. I had initial problems with my car and was making a decision to trade it in for another brand, but we receive excellent customer service and insight on the vehicle that we decided to keep it and bring the car into James only. More

Great Experience I brought my car to Laurel BMW for the first time and had a great experience. The whole staff was friendly and they solved all of my issues. I recomme I brought my car to Laurel BMW for the first time and had a great experience. The whole staff was friendly and they solved all of my issues. I recommend James Randall and the whole service team! More

Laurel BMW is the Best I have been a Laurel customer for almost 20 years. They have always been terrific to work with. I have never had a situation where they didn't meet or I have been a Laurel customer for almost 20 years. They have always been terrific to work with. I have never had a situation where they didn't meet or exceed my expectations. I would highly recommend them when purchasing or servicing a BMW. More

How do they have 5 stars????? They must pick which reviews get posted. We bought our first BMW from them. The last two we purchased in Naperville and Elmhurst. The last time, we They must pick which reviews get posted. We bought our first BMW from them. The last two we purchased in Naperville and Elmhurst. The last time, we were in the showroom 15 and no one talked to us. Enough said. We brought our BMW in for no-cost maintenance-they charged us $5.95 to "discard the rags". ??? I drove the car off the lot and a message went on saying I needed to reset my tires and check the air in them. Something I could do.. but it's winter and I just spent over 2 hours waiting. SO, I went back. Reluctantly, but rather efficiently after finally getting someone, they let out some air and reset my tires. Now today I called after getting a "no signal" on my dash/radio/navigation/phone...on my 2014 BMW...they could not take me until Monday. Today is Tuesday. WOW! Elmhurst can take me tomorrow morning at 8:00am and give me a loaner. My friend has a X5 hates them and says they probably charged you because you did not buy it from them. Why would I????? More

Fast and awesome service! Service advisor James Randall is the best. He knows his stuff, very patience and extremely nice. Im definitely glad I have him as my advisor. Service advisor James Randall is the best. He knows his stuff, very patience and extremely nice. Im definitely glad I have him as my advisor. More

Laurel BMW still the class of the Midwest I have purchased three vehicles(one new, two previously owned) and had all of them serviced at one time or another at Laurel BMW. The people at Laurel I have purchased three vehicles(one new, two previously owned) and had all of them serviced at one time or another at Laurel BMW. The people at Laurel BMW obviously have great pride in the product and their dealership. They keep me informed of progress with repairs or service and there are no surprises when I pick the car up. The place is immaculate. I can get my cars serviced anywhere, and there is another dealership much closer to my home but for me it's has been worth the extra effort to work with the team at Laurel BMW. Keep doing the good things happening at your business. More

Top Notch! I've had two M cars serviced here and have always been well taken care of. Bob and James in service are excellent and will go the extra mile provide a I've had two M cars serviced here and have always been well taken care of. Bob and James in service are excellent and will go the extra mile provide an exceptional customer experience. More

Only The Best For My Ultimate Driving Machine! Bob Kernwein is the best! I send all my BMW's to him for all the service and maintenance repairs my ultimate driving machines need! I always get a fai Bob Kernwein is the best! I send all my BMW's to him for all the service and maintenance repairs my ultimate driving machines need! I always get a fair price and the work completed in a fast manner. Bob treats me like a king every time I am there and overall the dealership is very clean and everyone that works there is super friendly and helpful. More

I originally bought my X3 at a different dealer but ended up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the se up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the service quality I was getting there, we ended up leasing a vehicle from this dealer as well. Mike Powalski is my service advisor and he gives first class service. He is professional, friendly, and truly cares about his clients. He will go above and beyond for you. I can always stop in when I need to and I know my car will always be taken care of. It's a great feeling to go to a service department you trust, knowing that your car will be fixed or serviced properly. Courtesy vehicles are always available. Mike is hands down the best advisor I have worked with at any dealer. Our lease is up soon and we are considering buying another BMW from Laurel Westmont, not only because of the great experiences we have had with the sales department, but especially because of the service department. If you have a car serviced at any other dealers, especially other makes of vehicles, I'm sure you know that appointment set-ups and courtesy vehicles can be difficult to set up, and sometimes impossible at short notice. I've learned that your service advisors and service department should be a big factor in your vehicle lease/purchase. It is inevitable that your car will need service, whether it's oil changes, new tires, or non-routine work. You need to know that you can go somewhere where you can work with people you trust and actually enjoy seeing. We currently have that trust and relationship with Mike Powalski and the Laurel BMW service department, and we want to keep it that way for a very long time. More