Laurel BMW of Westmont - Service Center

I am very happy with my purchase of by BMW X3. Everyone was nice and personable. I would highly recommend them for your purchase of a vehicle. was nice and personable. I would highly recommend them for your purchase of a vehicle. More

Worst experience ever! Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached imm Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are you kidding me all of this over a silly car wash. I was in the market for another NEW BMW but I will not be purchasing it anymore from Laurel BMW of Westmont. More

Customer service customized for the customers Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of the best in his field. Trust me all dealerships are not the same. Logo doesn’t mean a thing. Thank you Tony Scanlon! More

Poor service and then management played the blame game. Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my car After waiting an hour in their waiting areas I asked for my loaner back so they could figure it out. This was a Saturday and on Monday at 3pm still no one from Laurel followed up with me and I had to call back again. Nothing better than to hear the service department tell you “could the car be under any other name?” Really poor service on all levels. The highlight was when I told the General Manager that I would tell anyone that would listen how horrible the service experience was. He told me I was able to do whatever I wanted but to be careful because he would come after me?!? I could not believe the audacity of this manager but after hearing him stoop to such a low level I now understand why the Laurel BMW team failed. Just a sad example of a person clearly not cut out to be a leader associated with a great Brand like BMW. I will never return which is good enough for me especially since there are so many other service focused BMW dealers. More

Service & carwash so disapointed after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment ! More

Fast and professional! I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of exc I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of excellence and amazing customer care skills. The loaner was waiting for me already so I could be on my way fast. Truly recommended! Thank you! More

Horrible me too deal with After these people get your money they will say Fu I bought a horrible car from them and when I tried to get plates for this car it was xxxx this After these people get your money they will say Fu I bought a horrible car from them and when I tried to get plates for this car it was xxxx this dealership lied said that they sent my plate by FedEx but they only sent a letter trying to threat me telling me to get my first review down please do not support this company you will regret it they even gave me a sixty day auto nation warranty that really don't work the gas tank door wouldn't lock on this car that I have had for lease then a two Month at the time auto nation couldn't fix it so I had to pay out of pocket More