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Laurel BMW of Westmont - Service Center

Westmont, IL

4.7
350 Reviews

350 Reviews of Laurel BMW of Westmont - Service Center

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December 05, 2021

I bought my car thereI’ve always had it serviced there I bought my car there I’ve always had it serviced there too The last visit was for service Jay was my service advisor He is great Very professi More

by Dennis Camardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Sydney Thorp
Report | Print
Dec 08, 2021 -

Laurel BMW of Westmont responded

Hello Dennis, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2021

Their service advisor and mechanic both did a great job when we had a mechanical problem during a road trip that took us thru Chicago. More

by TG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 26, 2021 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for taking the time to leave us this information about your recent visit. Take care!

November 20, 2021

Always a pleasure working with Jay Buis!!!! He makes the experience better then any place I’ve been. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley, Elio, Sydney Thorp
Report | Print
Nov 25, 2021 -

Laurel BMW of Westmont responded

John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

November 17, 2021

I live in the city and go an hour out of my way to Laurel BMW for service - by far the best. More

by strikerc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Randall
Report | Print
Nov 21, 2021 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2021

The service people at Laurel are very helpful. My salesman, Jay Buis, always answers all of my questions. I would give Laurel BMW of Westmont five stars. More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Nov 08, 2021 -

Laurel BMW of Westmont responded

Hi Judy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

November 04, 2021

Omer was very helpful as usual! The service is always great here and on time. More

by salerno215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omer
Report | Print
Nov 08, 2021 -

Laurel BMW of Westmont responded

Hi, we're happy you found our staff to be so supportive during your experience here at Laurel BMW of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2021

Long waits and poor customer service. Had to wait 20 mins just to be asked why I was there, More

by margie0322
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Oct 29, 2021 -

Laurel BMW of Westmont responded

Hi, we are deeply disappointed by your experience at Laurel BMW of Westmont. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0311. We hope to hear from you.

October 20, 2021

Svc was great as always , no gimmicks and completed the work in the time promised More

by Bobby.Hampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Staff
Report | Print
Oct 24, 2021 -

Laurel BMW of Westmont responded

Hi Bobby, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 14, 2021

This shop is very professional. Since my service would require a bit more time, they provided me with a free rental car. I have been having my car serviced here for the last five years and have been very More

by FrankT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Corbin
Report | Print
Oct 19, 2021 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 02, 2021

Jay is very nice and informative. Not 5 star cause nobody greeted me when I got off the car. More

by Maggie
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Oct 05, 2021 -

Laurel BMW of Westmont responded

Hi Maggie. Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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