Laurel BMW of Westmont - Service Center

STAY AWAY from this place! Shop around chicagoland area and anyone can see the difference in parts pricing and labor pricing. They have inflated prices on everything. ALSO SPEC Shop around chicagoland area and anyone can see the difference in parts pricing and labor pricing. They have inflated prices on everything. ALSO SPECIAL mention out to MICHAEL COLLINS who is basically a service person who wants to insult you once your service is done also this service centre suggests any service left right and center to anyone who walks in. I came in for a 50k service. I was slapped with a $5000 bill. Worst part is when you try to reach these guys to adjust the jobs to be done on the car their phone is either not reachable or the job you dont want is completed already. They Upcharge on EVERYTHING. Service centers like these make people think how hard it can be to own any car. BEST PART - MIKE COLLINS when asked that I just need brake pads and not the whole front brakes (which costs $1495 according to these guys). He calls the tech and says “Hey TAG number so so had rusted front rotors right ? yes they had rusted rotors”. I want to give them ZERO stars. If anyone wants to over spend money and do unnecessary service and get total vague answers please visit this place. More

Good service. Labor rate is high. Service manager did an excellent job and was timely Labor rate is high. Service manager did an excellent job and was timely More

Very friendly professional staff helpful with your vehicle needs clean environment fast and efficient service vehicle needs clean environment fast and efficient service More

Friendly. Did a great job. Got my car back quick. Staff there was very helpful. Did a great job. Got my car back quick. Staff there was very helpful. More

Blake was very friendly and helpful. He explained all that needed to be done to my vehicle and the cost. Work was completed ahead of schedule and Blake again went over all results. Alw He explained all that needed to be done to my vehicle and the cost. Work was completed ahead of schedule and Blake again went over all results. Always a good experience at this dealership More

It is such a pleasant atmosphere with great employees. . I love the quality of service that BMW provides. . I love the quality of service that BMW provides. More

The dealership offered exceptional courtesy promptness in servicing the car. They offered firm pricing and updated me with all relevant information servicing the car. They offered firm pricing and updated me with all relevant information More

Excellent service as always. I have been coming here for 8 years now and Tony Scanlon is just a great Service Advisor. Great communication and follow up and always goes the ext I have been coming here for 8 years now and Tony Scanlon is just a great Service Advisor. Great communication and follow up and always goes the extra mile to make sure my cars are taken care of! I would recommend this dealer for both service and sales! More

Another very satisfied service with Laurel BMW from ease of making the appointment to picking up the clean washed car. of making the appointment to picking up the clean washed car. More

Scheduled a brake job they said would take 2 hours to complete. After waiting an hour an a half, they said they were out of brake shoes. This forced me to get rental car and return for a second time at 5 complete. After waiting an hour an a half, they said they were out of brake shoes. This forced me to get rental car and return for a second time at 5 o’clock, right at rush hour, to pick up the car. More