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Laurel BMW of Westmont - Service Center

Westmont, IL

4.7
350 Reviews

350 Reviews of Laurel BMW of Westmont - Service Center

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November 03, 2022

Gone downhill. Prepare to be significantly upcharged for routine maintenance. Service managers only out to make a buck, complete waste of time and money. More

by jonxchang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Collins
Nov 11, 2022 -

Laurel BMW of Westmont responded

Hi, we are deeply disappointed by your experience at Laurel BMW of Westmont. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0311. We hope to hear from you.

October 17, 2022

The dealership always provides great service. Jay Buis is great to work with every time. More

by flin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Oct 22, 2022 -

Laurel BMW of Westmont responded

Hi Flin, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 17, 2022

Always attentive and prompt with requests. James is a great service advisor and always responds. More

by kapoor_rs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Randall
Oct 22, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 14, 2022

Always professional and ready to help ! My car runs and looks like new Thanks again More

by mlsoldato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve
Oct 19, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 09, 2022

The place is large, with comfortable waiting areas. They are professional and give you plenty of information before you decide what to spend. When I turned out to need to leave the car overnight, they More

by Rmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 14, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 06, 2022

This dealership always do great work and are so friendly. And they give me the chance to drive nice loaner vehicles which makes me want to purchase a newer vehicle. More

by Iwofford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Oct 11, 2022 -

Laurel BMW of Westmont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 03, 2022

Great service and great experience from my service rep to the waiting area proving drinks. More

by Mazjoalexdan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 08, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 30, 2022

We used to go to a Motor Werks Barrington where we bought the car after bringing the car to the BMW of Westmont I won’t go elsewhere. Tony our service manager is always great a truly honest and nice guy ther More

by salerno215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 06, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 27, 2022

Thorough, quick and attentive service. Including locating a car when loaners not available. Always good service at Laurel BMW. More

by Kolinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay and Andy.
Oct 03, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2022

Professional service. Nice facilities. Friendly people. Comfortable waiting room. Large TV screen and good coffee. Comfortable chairs. More

by mskawski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Sep 24, 2022 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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