Laurel BMW of Westmont - Service Center

The staff was very attentive and worked on getting me in and out. Great experience and out. Great experience More

I found this service excellent. Scott Corbin was excellent and very helpful. Car was returned in time. Scott Corbin was excellent and very helpful. Car was returned in time. More

The representative was very helpful and was able to explain maintenance prevention and how they can help set up different services. explain maintenance prevention and how they can help set up different services. More

this Gentleman was very professional knew everything about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even answered questions from other employees he was tops . More

James Randall took great care of my Z4 as he has for many years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disapp years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disappointed. More

James Randall is an amazing service representative always very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! More

They were very kind and helpful the whole way through! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! More

Service Rep was very thorough in explaining the issue regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurat regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurate as I chose to wait). Also appreciated the relaxed friendliness of the Rep. More

I had an appointment, but the person whose name was attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people sitting alone at their desks. One person, Tony asked Mike Collins how long he would be-he said another 10 minutes. Why would i have an appointment with a service person who simply checks me in, and have to wait that long? That is just silly. Tony took care of me, but just because they knew I was not happy. Of course it took longer than they said, but i did have a loaner. While I waited, I wondered how long it would take to notify me that I needed additional service. It took an hour to suggest an additional $689 of service, which I declined since I had just had my car checked at my non dealer mechanic who specializes in BMW, Mercedes, Porsche. Again, not happy. At 1:10 i got a text that my car was ready. If the service person had told me three hours, ok, but I was told 1-1/2 to 2 hours, that is why I wanted the loaner, and was lucky I got it. I have had 4 BMWs serviced at this dealership, this was not a positive experience. More

Very friendly staff, explained everything my car needed maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car More