Laurel BMW of Westmont - Service Center

Went in for filter change and to have my front lights looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work reco looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work recommended was treated very differently and dismissive. Turns out the original work I was charged for like to check my lights was not complete and now I have to waste time going back. More

The service representative and the service technicians are superb. I have a 29 year old 840CI and both the rep and technicians were superb concerning finding available parts and performing the necessary s are superb. I have a 29 year old 840CI and both the rep and technicians were superb concerning finding available parts and performing the necessary service. More

Terrific service and attention to details. Jay was on top of everything all the way through. Jay was on top of everything all the way through. More

I wouldn’t bring my car anywhere else for maintenance. Great communication & great responsiveness. I was given a loaner while my car was in & great follow-up on my vehicle, from Alexis. I will definitely Great communication & great responsiveness. I was given a loaner while my car was in & great follow-up on my vehicle, from Alexis. I will definitely buy my next BMW from Laurel BMW. More

Laurel BMW provided excellent service, including a courtesy car, while my car was being repaired under an insurance claim. I've been a Laurel customer for 15+ years and I've always received five-star courtesy car, while my car was being repaired under an insurance claim. I've been a Laurel customer for 15+ years and I've always received five-star service. More

The service I received at Laurel BMW was fast efficient and they explained the work to be done and the cost before hand. I also appreciate the video from the service department. and they explained the work to be done and the cost before hand. I also appreciate the video from the service department. More

Jay, Rich, and Steve made a great team. Their communication, collaboration, and coordination is appreciated. Their follow up was spot on and use of e-mail, phone, and texts really kept th Their communication, collaboration, and coordination is appreciated. Their follow up was spot on and use of e-mail, phone, and texts really kept the process moving along. Also by setting expectations for future maintenance milestones allowed for me providing me to plan more efficiently . More

I’ve had a great experience at Laurel since I bought my car, which I absolutely love. From the salesman who assisted me with the purchase to the service personnel who help maintain it, everything there is car, which I absolutely love. From the salesman who assisted me with the purchase to the service personnel who help maintain it, everything there is very customer focused. Their customer waiting area is great and allows you to relax or get work done. Their people are very helpful and knowledgeable and work to get you back in your car ASAP. Plus, while you wait, you may get the opportunity to drive one of their loaners and try another new BMW model. Who could complain about that? From day one my experience where has been top notch. When it comes time to purchase a new car, I will be returning to Laurel for sure. I was a Volvo enthusiast for years, but BMW has won me over, and Laurel was a big part of that. If you are looking for a new car, don’t hesitate to work with them. More

Simple and straightforward service visit. There was no upsell, no nonsense. It was as seamless as I’ve ever experienced with a BMW dealer visit. They were even super apologetic because the vi There was no upsell, no nonsense. It was as seamless as I’ve ever experienced with a BMW dealer visit. They were even super apologetic because the visit took a day longer than expected, even though they had me in a loaner vehicle. Great overall experience! More

Laurel BWW staff was Cordial, informative, and professional. My repairs were completed on time and to my satisfaction professional. My repairs were completed on time and to my satisfaction More