Laurel BMW of Westmont - Service Center

Blake was excellent in helping me when a rock hit my car. Was able to get my at repaired in a day. Only BMW dealer I go to. Was able to get my at repaired in a day. Only BMW dealer I go to. More

Great clean dealership with amenities and good communication from the service technician and parts department. communication from the service technician and parts department. More

Service is great. I’ve been coming there for over 15 years and Jay Buis, my service adviser since then, has been remarkable. This is where I will continue to service I’ve been coming there for over 15 years and Jay Buis, my service adviser since then, has been remarkable. This is where I will continue to service my BMW. More

The service was excellent done by the agent. .He made sure my car was was well maintained. .He made sure my car was was well maintained. More

Ready when promised, detailed explanation of recommended services, great customer service, video walkaround a great feature services, great customer service, video walkaround a great feature More

Still appreciate services by my technician and specialist feel like they really do their best to make your experience more satisfying. feel like they really do their best to make your experience more satisfying. More

Best service, people are very friendly and polite And timing for service is almost perfect. I would strongly recommend this dealership timing for service is almost perfect. I would strongly recommend this dealership More

I received great customer service during my appointment at Laurel BMW of Westmont for a warranty recall. at Laurel BMW of Westmont for a warranty recall. More

Generally good experience. Opportunities to speed up process: 1) Go paperless. Not sure why you need to print >10 sheets of paper for me to sign for a warranty recall servic Opportunities to speed up process: 1) Go paperless. Not sure why you need to print >10 sheets of paper for me to sign for a warranty recall service. Maybe 1 sheet of paper could do it? 2) Have all details of claim typed in before or after customer visit. Why should customer have to wait while you type details on the visit for 10 minutes? 3) Have vehicle ready when customer is notified it's ready. I had to wait 10-15 minutes for someone to fetch the car. Dealership was empty with lots of folks sitting around. Parking lot was empty too. Not sure why the car wasn't parked in front waiting for me. More

Great service and communication by the service team! The work was completed in a timely manner. The work was completed in a timely manner. More