Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Laurel BMW of Westmont - Service Center

Westmont, IL

4.7
350 Reviews

350 Reviews of Laurel BMW of Westmont - Service Center

Sort by
June 26, 2023

Excellent service as always! Always quick and efficient. Would not have my M3 serviced anywhere else! More

by Brendan.dorsey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jun 29, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 22, 2023

A hose broke and car had to be towed. I contacted Laurel for tow service and they referred me to their tow co. Cost of tow was reasonable and dealt w/Nick Shellberg when I got to Laurel. More

by Mike
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
Report | Print
Jun 26, 2023 -

Laurel BMW of Westmont responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 21, 2023

I Highly recommend service advisor Tony! He is very knowledgeable and great to work with! Thanks More

by Tracy F
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jun 26, 2023 -

Laurel BMW of Westmont responded

Hello Tracy, we're happy you found our staff to be so supportive during your experience here at Laurel BMW of Westmont. Feel free to stop by if you ever need any more help.

June 19, 2023

This location is by far the worst location I’ve been to. I completely feel it’s has poor leadership running the place. They only see you as dollar signs based on your race. A Prejudice racist atmosphere t More

by will.wilbon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler was the only one that I remember since he created the issue but his manager did nothing to help.
Report | Print
June 16, 2023

I appreciate the courteous, frendly and prompt service recieved every time I require assistance. I find that whatever the iissue may be the Laurel staff tesponds leaving me and my Z4 satisfied and runni g More

by Jimdeacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and technician
Report | Print
Jun 20, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 15, 2023

Purchased 2 BMW’s from dealer Great sales and finance staff and very good customer service from service department More

by FMuscolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Anthony
Report | Print
Jun 20, 2023 -

Laurel BMW of Westmont responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Laurel BMW of Westmont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 15, 2023

Blake Farmer is my main service consultant but, I have always been taken care of if he's not there. More

by momcando08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Farmer
Report | Print
Jun 20, 2023 -

Laurel BMW of Westmont responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Laurel BMW of Westmont! If you ever need help, just give us a call. Happy motoring!

June 15, 2023

Horrible experience. Dropped off on Thursday and went to pick up on TUESDAY after being notified of service completion, it STILL wasn't ready. Stephen King couldn't have More

by djraul904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven, Dean, Tyler, Tony
Report | Print
Jun 20, 2023 -

Laurel BMW of Westmont responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Laurel BMW of Westmont, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 537-0311 to discuss ways we can better serve you in the future.

June 15, 2023

I’ve been coming here for almost 10 years. Jay in the Service Department consistently provides an EXCEPTIONAL level of customer service. Big fan! More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Jun 20, 2023 -

Laurel BMW of Westmont responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Laurel BMW of Westmont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 11, 2023

The Service Advisor explained what needed to be done to my 20-year-old Z4. The service was completed as described to me and the car was ready as promised. More

by rjmclaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Farmer, Service Advisor
Report | Print
Jun 14, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

1
...
14
15
16
...
35