Laurel BMW of Westmont - Service Center

In the 23 years I’ve been coming to Laurel, James Randall high attention to quality customer service standards is the reason I’m a loyal customer. James communicates progress throughout the service lifecycle high attention to quality customer service standards is the reason I’m a loyal customer. James communicates progress throughout the service lifecycle, provides practical repair suggestions and always feel he is a strong advocate on behalf of the customer. More

Laurel BMW is very professional and thorough in their service department. I rated them 5 Stars!! service department. I rated them 5 Stars!! More

Excellent service experience with Nick and Cooper. Purchasing was also very easy and streamlined. Highly recommended. Purchasing was also very easy and streamlined. Highly recommended. More

The service department is the major reason I buy my BMWs at this dealership. Jay Buis is tremendous. He is their best service adviser at this dealership. Jay Buis is tremendous. He is their best service adviser More

I’m originally a customer from MN. The level of customer service here is lacking. Every time a come to this dealership, with an appointment, I always here over 2 hours. That’s unaccept The level of customer service here is lacking. Every time a come to this dealership, with an appointment, I always here over 2 hours. That’s unacceptable. More

Service appointment was easy to make and convenient. Courteous service was performed as scheduled and returned washed as usual. Courteous service was performed as scheduled and returned washed as usual. More

The deal in Westmont is very good and professional attitude. They recommend to repair which I did not know after inspection attitude. They recommend to repair which I did not know after inspection More

Recent service experience was excellent. I was able to get in the next day. Communication was very good and I felt like it was a very trustworthy shop. I was able to get in the next day. Communication was very good and I felt like it was a very trustworthy shop. More

Great service Very friendly. Stayed on top of cars maintenance issues Had car back in one day Stayed on top of cars maintenance issues Had car back in one day More

Service Advisor James Randall always gives the best professional advice and service on every visit for both of our cars. professional advice and service on every visit for both of our cars. More