Laurel BMW of Westmont - Service Center

BMW of Westmont always delivers and is our go-to because of that. Kind and helpful service staff make everything simple. of that. Kind and helpful service staff make everything simple. More

Excellent service. Blake Farmer service advisor was knowledgeable courteous and is an asset to Laurel BMW. Blake Farmer service advisor was knowledgeable courteous and is an asset to Laurel BMW. More

This dealership for me started off as a great place from my buying experience from Bridget, purchasing, finalizing my paperworks, to the first 2 services; those were all great with no issues. My most recent my buying experience from Bridget, purchasing, finalizing my paperworks, to the first 2 services; those were all great with no issues. My most recent one was quite disappointing. Promised time was about 2 hours, ended up being 4 hours. Also no courtesy car, which was something promised during my purchase that this dealership will always have one for me. So they offered me a “shuttle” aka lyft service. Fine, no problem. My request for a ride back was quite a mission to say the least. Called about 6 times and they kept redirecting me to my service advisor Scott, who did not pick up the phone because he “stepped out” or was simply away from his desk. Very pointless calls that took up time. Finally reached someone else that could assist, said they’ll send a vehicle. Fantastic, except it never happened. Waited about 20 minutes, so I had to called again. More

Bought our X3M from a different dealership and because of the professional service that James Randall provided we immediately switched to Laurel BMW for all of our future services. the professional service that James Randall provided we immediately switched to Laurel BMW for all of our future services. More

Excellent service by Nick and his team. Great communication as well, thank you! Car is back to being perfect! Great communication as well, thank you! Car is back to being perfect! More

If you need a world-class service experience call Blake Farmer at Laurel BMW in Westmont. My car had many things that needed attention Blake and his team took time to review the needs and provide the best, Farmer at Laurel BMW in Westmont. My car had many things that needed attention Blake and his team took time to review the needs and provide the best, most economical service possible. Throughout the 7 days when the car was picked up from my house, Blake kept us informed of progress (even when he was on PTO). Blake has earned my business for the life of my BWM! More

Most are friendly, make eye contact when you walk in and ask if I’ve been helped. ask if I’ve been helped. More

I recently had the pleasure of visiting the service department at Laurel BMW of Westmont in Illinois, and I must say, it was an outstanding experience from start to finish. From the moment I stepped in department at Laurel BMW of Westmont in Illinois, and I must say, it was an outstanding experience from start to finish. From the moment I stepped into the dealership, I was greeted with warm smiles and a welcoming atmosphere. The service advisors were incredibly courteous and attentive, taking the time to listen to my concerns and explaining the maintenance process in detail. Their expertise and knowledge about BMW vehicles were evident, and it gave me confidence that my car was in good hands. What impressed me the most was the efficiency of their service. They managed to accommodate my schedule and promptly started working on my vehicle. The mechanics seemed highly skilled, and the use of state-of-the-art equipment was evident in the quality of work they delivered. Throughout the service process, I received regular updates on the status of my car, which kept me informed and reassured. The transparency and open communication further added to the overall positive experience. The waiting area was clean, comfortable, and well-equipped with amenities. I appreciated the complimentary Wi-Fi and refreshments, making the wait more enjoyable. But I didn't have to wait for too long; they finished the service within the estimated time frame. Once the service was completed, my car felt like new again. They had taken care of everything I had requested and even performed a complimentary inspection, identifying potential issues before they became major problems. It showed me that Laurel BMW of Westmont genuinely cares about their customers' safety and satisfaction. Overall, my visit to the service department at Laurel BMW of Westmont exceeded all my expectations. Their professionalism, expertise, and dedication to customer service set them apart from other dealerships I've been to. I will undoubtedly be returning for any future service needs and confidently recommend them to all BMW owners in the area. Thank you, Laurel BMW of Westmont, for providing such a remarkable service experience! Tyler was my representative! More

Laurel BMw Westmont offered great service in a timely manner. They always answered my questions manner. They always answered my questions More

Service was satisfactory and the service advisor was very helpful and professional. The car was ready at the time it was promised helpful and professional. The car was ready at the time it was promised More