Laura Ford of Sullivan - Service Center

Excellent !! everyting went according to schedule. Took our new explorer in to have accessories installed and left Explorer there and they provided loaner car while mine was getting worked on at no cha Took our new explorer in to have accessories installed and left Explorer there and they provided loaner car while mine was getting worked on at no charge. Overall job was done on time with no issues.. More

Excellent Experience Zayne is always very professional even in tough situations. He has excellent people skills in working with the public. He has a vast knowledge about Zayne is always very professional even in tough situations. He has excellent people skills in working with the public. He has a vast knowledge about the vehicles that Ford services. He has always been excellent in providing customer service. He is the reason I keep coming back. More

Quick, friendly, professional attitudes, and service. everytime i visit Laura's store I am always treated very friendly. All staff have always been more than willing to give me any assistance I might need everytime i visit Laura's store I am always treated very friendly. All staff have always been more than willing to give me any assistance I might need. The guys and gals in the service dept. always take care of my vehicle. I am very pleased with all their work. More

Quick and professional Service dept was great handled my vehicle quickly and professionally, very well organized, cummication was great. Everything was explained very well, Service dept was great handled my vehicle quickly and professionally, very well organized, cummication was great. Everything was explained very well, . Overall great experience Would recommend anyone to their service dept. More

Great, Fast Service "Service Engine Soon" dashboard light appeared. Contacted Service Dept, and was told I could come in right away. I dropped it off, and it was ready "Service Engine Soon" dashboard light appeared. Contacted Service Dept, and was told I could come in right away. I dropped it off, and it was ready for pick up by noon. A week later, I had another dashboard message appear "Service fuel inlet door", which had something to do with repair week before. I called service and was able to bring in the next day. They had to order part and it arrived the next day. They serviced at no charge and had ready by same afternoon. I work within a mile of Laura Ford so very convenient. When I dropped off both times, they were able to drop me off at my work. Very convenient and wonderful service! More

Courteous and Thorough As I traveled through Sullivan in my holiday travels to Springfield area, my dashboard warning light indicated low tire pressure. Late on that Friday As I traveled through Sullivan in my holiday travels to Springfield area, my dashboard warning light indicated low tire pressure. Late on that Friday afternoon I feared I would not find help. I was si relieved to discover Laura Ford was in Sullivan. They immediately checked things out and discovered a nail in my tire. They quickly fixed the tire, checked it again, then sent me on my way west. The staff was courteous and very thorough in addressing my unexpected issue. I'm thankful for Laura Ford in Sullivan, MO. More

Having my 2011 Ford Taurus serviced I was able to get my service scheduled in a timely manner. When I got there instead of having to wait to get my vehicle in, it was taken right in. The I was able to get my service scheduled in a timely manner. When I got there instead of having to wait to get my vehicle in, it was taken right in. Then after about 45 minutes it was ready and out I went. This dealership is more than a dealer but also a very good service center to keep my Ford Taurus running in top condition. And the price is reasonable too. More

Unbelievable place to go to, from sales to service. This is by far the best dealership to work with in Missouri. The sales department is amazing as well as the service department. You’ll never find a fr This is by far the best dealership to work with in Missouri. The sales department is amazing as well as the service department. You’ll never find a friendlier staff. More

Great Service I appreciated the Friendly, Courteous, Professional service I received when I took my truck in to check a small problem I had with my windshield wiper I appreciated the Friendly, Courteous, Professional service I received when I took my truck in to check a small problem I had with my windshield wipers. More

Great Service Dept This is a great service dept. Your vehicle is in great hands. Zayne did great job keeping me informed of the status of my truck. This is a great service dept. Your vehicle is in great hands. Zayne did great job keeping me informed of the status of my truck. More