Laura Ford of Sullivan - Service Center

I used this dealer for a vehicle recall. They wouldn’t call me at the end of the first day when my car should have been repaired, I had to call them at the end of the second day to check in. They wouldn’t call me at the end of the first day when my car should have been repaired, I had to call them at the end of the second day to check in. They didn’t have a part that was needed to complete the repair but never called me to inform me of that. I would expect a more professional and prompt communication in the future. More

They were timely, accurate, and accommodating. There was a scheduling error but they fixed it as soon as it was realized and got me in earlier than expected. There was a scheduling error but they fixed it as soon as it was realized and got me in earlier than expected. More

Simple Made a apt showed up they were ready and got me out of there in good time. out of there in good time. More

Courteous service, very professional. Answered all my questions. Con, would be that the mechanics need to be aware of their dirty, greasy shoes when getting into the vehicle. Overall grea Answered all my questions. Con, would be that the mechanics need to be aware of their dirty, greasy shoes when getting into the vehicle. Overall great service dept. More

Was traveling from VA to CA when the check engine light came on. Laura Ford immediately when to work on the diagnostics. 90 minutes later we were back on the road. All they found was a slightly low coolant came on. Laura Ford immediately when to work on the diagnostics. 90 minutes later we were back on the road. All they found was a slightly low coolant level which they fixed. Now in CA with no issues with our Escape. More

there were alot of nice people here from when i walked in the wrong door to the time I left ther service the wrong door to the time I left ther service More

Prompt, friendly service. Has been open and honest - so far. This is all I care to say and do NOT appreciate being forced to say more!! Has been open and honest - so far. This is all I care to say and do NOT appreciate being forced to say more!! More

Service is poor, was promised the vehicle would be done on Friday and at 4pm they said it would not be. Had a rental and had to keep it an additional 3 days for $250. They said to bad. Couldn't even get m on Friday and at 4pm they said it would not be. Had a rental and had to keep it an additional 3 days for $250. They said to bad. Couldn't even get me home when I dropped off the vehicle. Had to get a taxi. I had thr check engine light read and then they got it and magically a new code popped up so that cost me another $500. I purchased this car 2 years ago and will never get another from them or take a vehicle for service. More

Great service The Service Department was very helpful and knowledgeable. They where able to get me in right away and fix my heater. I would definitely recommend L The Service Department was very helpful and knowledgeable. They where able to get me in right away and fix my heater. I would definitely recommend Laura Ford for all your needs. More

Front end alignment The staff was very courteous, and knowledgeable. I was in and out in no time. I will definitely be recommending Laura Ford to everyone I know. The staff was very courteous, and knowledgeable. I was in and out in no time. I will definitely be recommending Laura Ford to everyone I know. More