Laura Ford of Sullivan - Service Center

I have been coming there for apx 15years when it was west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me .I did not know when I bought this one I had to take my car there .I had a BAD experience with the man who made the deal and did not know what all he was selling me.I went into the Buick co.and not the same .I needed my phone set up had to go to the Ford the guy just got up and came out and set it up .I wish I had known this before I spent my $.also Ford had told me I could get a 0 interest but not with them it was going to be 5.%.So I just pd cash . More

Real thorough and easy to work with. they explained everything and were right on time of work they explained everything and were right on time of work More

Lied about price. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. More

Excellent and fast service with friendly people and helpful people. Five words more, mandatory filler. helpful people. Five words more, mandatory filler. More

The dealership seemed slow, me and one other person waiting. I had a scheduled oil change, tire rotation, and wipers. This task took around 2 hours and 45 minutes to complete. I generally use another f waiting. I had a scheduled oil change, tire rotation, and wipers. This task took around 2 hours and 45 minutes to complete. I generally use another ford dealership for the same services but out of necessity used a different one. This is not the same level of service I get. I was also charged $20 a wiper blade for low quality wiper blades. Come on… More

Jenn at the service counter was rude and condescending. She was better after I talked to Chris the service manger which she forced me to do by hanging up on me. The issue with my truck was resolved on the She was better after I talked to Chris the service manger which she forced me to do by hanging up on me. The issue with my truck was resolved on the final visit with no further issues. I have purchased at least 4 new vehicles from the Laura group and had them all serviced by them and this by far was my worst experience with Laura. More

Good, friendly and prompt service. Scheduling was very easy and convenient. Service was done quickly. Scheduling was very easy and convenient. Service was done quickly. More

Service was exceptional from the phone call to see when they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Gre they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Great service all around! More

The advisor at the ford store is the sweetest person I have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several plac have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several places in town but i will always come to Laura and Jen More

I honestly was not very happy. I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same infor I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same information for free. It wasn't enjoyable to me. I understand the shop has to make income. I just thought it was a lot excessive. More