Laura Ford of Sullivan - Service Center

We have been coming to Laura Ford for years for regular maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I had approved nor wanted. I came in for an oil change & to rotate the tires only. I was given an estimate by text message and i received a quote for an engine air filter that needed replaced & something about Transmission fluid. The quite was $125. When I went to pay it was $40 more than the quote I received. I am not confident that the Differential/ Transfer Case/ Transmission fluid was even completed as it not listed anywhere on my receipt. I lost confidence in reliable honest & forthrightness with this Service Advisor. My charges were about $100 more than what I went in there for. This one mans tactics probably don't reflect the integrity of Laura Ford. I would not be confident in this particular Service Advisors oversight in servicing my vehicle. People want honesty & integrity and they want the service they came in for. I left disappointed! More

In middle of a major winter storm, when most businesses were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment t were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment the next day without concern. Big thanks to the Service and Parts departments. More

Very friendly fast and knowledgeable. They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department w They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department we used made sure that the other department was informed of any changes.They also made sure we were notified promptly. It was a pleasure utilizing such a great team! More

Crew at Laura Ford is top notch and repaired my truck quickly after i had blew a fuel injector. quickly after i had blew a fuel injector. More

I will definitely recommend Laura Ford to everyone. They were quick to get my truck in and even quicker getting the work completed. They are very reasonably priced and didn’t charge us an arm and a leg They were quick to get my truck in and even quicker getting the work completed. They are very reasonably priced and didn’t charge us an arm and a leg like all the other dealer service shops would have. More

I can’t speak highly enough about Sonya, the best service advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to ensure everything was handled perfectly. Her proactive approach, exceptional attention to detail, and genuine care made a world of difference. Sonya consistently anticipates needs, resolves issues swiftly, and does so with a positive attitude that makes every interaction a pleasure. She truly sets the bar high for service excellence. If you’re looking for a service advisor who will always prioritize your needs and deliver outstanding results, Sonya is the one you want. Five stars isn’t enough—she deserves even more! More

Staff was very courteous and helpful Was very pleased with service and the appointment availability with service and the appointment availability More

Super friendly and knowledgeable service advisors. They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that wa They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that was labor intensive. Final bill was to be expected with the amount of work done. Would give five stars but found one nut and one bolt loose on two separate covers. Outside of that it was good experience More

Quick appointment and service. Decent price not sure why this site has a 15 word minimum. Absolutely not applicable Decent price not sure why this site has a 15 word minimum. Absolutely not applicable More

It was easy to schedule an appointment for an oil change on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. More