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Laura Ford of Sullivan

Sullivan, MO

4.6
206 Reviews
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47 N Service Rd E

Sullivan, MO

63080

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Showing 206 reviews

September 13, 2021

The Staff are Courteous and Professional, Bruce our Salesman was Great. I would recommend Laura to anyone. More

by Ford F-150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front Desk Personel.
June 27, 2021

We had a good experience. Blake at Laura Ford was really helpful. He wasn’t pushy and listened to what we had to say. We love our 2019 Nissan Armada. I recommend visiting Laura Ford and ask for Blake. Tha More

by Skeeter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Key
May 30, 2021

Found Laura Ford online looking for another vehicle for my business because of their pricing. Worked with Jason in sales. It could have been very easy for them to bait and switch me because I flew in from More

by Joe W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hawkins
April 28, 2021

I called Laura Ford about purchasing a truck and the women that answered the phone was incredibly rude and told me they were too busy to be concerned with selling me a truck. Apparently they do enough b More

by Kk
Recommend Dealer
No
Employees Worked With
Women answering your phones
March 06, 2021

Terrible. Sold used truck without checking recalls and updates. Poor communication. Poor sales. Not returning phone calls. Not process loan unless through dealership. Horrible experience More

by Ddawniebear1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad, Mark
Mar 08, 2021 -

Laura Ford of Sullivan responded

Hi Dawn, We typically do not respond to negative reviews, but we don't feel this is a fair representation of the situation. You had pre-approval through a lending institution, and we tried to contact you several times to make the required welcome call to get the deal funded as it hadn't been done. The deal wouldn't fund until that occurred. We did our best to address all of your issues and felt we went above and beyond to make sure everything on the vehicle was in great shape. The delay in paperwork is a result of the delay in funding. We have done our best to make sure everything happened in a timely and satisfactory manner.

February 28, 2021

Found the car I was looking for here! The price was the best in the area. Sales showed me the car in a polite and professional manner. Finance did a great job explaining all the extended coverage without p More

by 1911purist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
B Q
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Gorsuch, Jason Hawkins, Micheal Brewer.
January 27, 2021

Bought a 2018 Toyota Highlander from Jason. He was very quick to answer my questions and did not put pressure on making a sale. Very pleased with the ease of purchasing vehicle. Brett in finance was very h More

by Lisaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hawkins Brett Lacroix
November 25, 2020

Highly recommend this dealership. Five star rated. No bull, straight shooter sales. Which is what I like. Why waste my time and salespersons time. Highly recommend you ask for salesman Robert Wells. PLEA More

by mary_dwyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2020

Robert Wells was awesome! Drove away in a safe car with a fair deal in two days! Robert really went the extra mile to make it work for me! Thanks - 5 stars for sure! More

by Charla
Recommend Dealer
Yes
Employees Worked With
Robert Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020

New Car Purchase Purchased a new loaded 2020 Ford Escape Hybrid from Laura Ford yesterday. After doing a lot of research on this car, we found that they had the best More

by JohnK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce S.
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