Laura Automotive of Sullivan, LLC

Would not honor the deal I had made on Autotrader. Once I did make a deal, couldn’t get me out the door fast enough. First Jeep I‘ve owned, would have liked some features demonstrated. did make a deal, couldn’t get me out the door fast enough. First Jeep I‘ve owned, would have liked some features demonstrated. More

I had inquired twice about one of their vehicles for sale. Never got a positive response, just a form letter from Kurt, just stop by etc. I was very interested in this Jeep Grand Cherokee. I think it wa sale. Never got a positive response, just a form letter from Kurt, just stop by etc. I was very interested in this Jeep Grand Cherokee. I think it was just a come on because no one would respond or answer my questions. I've purchased another vehicle elsewhere. Very unhappy with their lack of professionalism. Would definitely never recommend them! More

Thanks to Jeff Kohler for being professional and speedy on our recent purchase of a new ram truck. Couldn’t have been any more pleased with our experience. on our recent purchase of a new ram truck. Couldn’t have been any more pleased with our experience. More

Had a great experience at Laura, I traveled over 4 hours just to buy from them again. Berkley Parker and Jeff my salesman along with the finance team was absolute pleasure to work with. just to buy from them again. Berkley Parker and Jeff my salesman along with the finance team was absolute pleasure to work with. More

Dan Dell was our salesman. He helped us after we found a car we were interested in on their website. Dan made sure we were comfortable and informed during the entire process. He wanted to be sure we left in car we were interested in on their website. Dan made sure we were comfortable and informed during the entire process. He wanted to be sure we left in the car we came to see. Don in finance went above and beyond to get us the best rate possible and made sure we understood everything that was presented to us. We couldnt be happier with our experience with Dan and Don! They have definitely earned repeat customers with us. If you are looking for awesome new or used vehicles, go see Dan and Don! More

The purchase of our vehicle went very smooth in an out with in a hour thanks Berkeley Parker the price was cheaper than anywhere else with in a hour thanks Berkeley Parker the price was cheaper than anywhere else More

We bought a Jeep from them, it had a vibration in the front wheels so we had it checked out the very day after pulling it off of the lot. We were told it has 4 bad ball joints, 2 bad tyrod ends, a bad ty front wheels so we had it checked out the very day after pulling it off of the lot. We were told it has 4 bad ball joints, 2 bad tyrod ends, a bad tyrod sleeve, and concrete cemented in one wheel and thrown up underneath. Marco at dealership claimed it's "within specks" after I took it back to them and brought the issues to their attention. When I picked it up from the service dept, I nearly wrecked on the way home because it got the "death wobble" due to bad parts. I took it straight to yet another mechanic who, like the first shop, said those parts are bad. One ball joint is almost completely done. The extended warranty company refuses to cover it so I get to shell out $1100 on a Jeep we haven't even had for 3 weeks! AVOID THIS PLACE!! More

I went to the dealership to purchase a truck that was advertised on the website. I was required to put down a $500 earnest deposit before the salesman would start working with me on the sale. They coul advertised on the website. I was required to put down a $500 earnest deposit before the salesman would start working with me on the sale. They could not find the keys. They tried to put me behind the wheel of 3-4 other trucks on the lot. I left and returned 4 hours later. The dealership told they still couldn't find the keys. Although, the truck was not located in the parking stop it had been earlier that morning. They still couldn't find the keys and had no clue where the truck had gone. I had to file a complaint with the Missouri State Attorney Generals Office to get my deposit check back. I am 60 years old and this was my worst experience with a dealership anywhere. In my opinion this was a "Bait Vehicle". More

I called right at closing time and Jd DeLong was my salesman he went out of his way To get the truck I bought ready to be picked up the next morning when the doors opened. It was really appreciated t salesman he went out of his way To get the truck I bought ready to be picked up the next morning when the doors opened. It was really appreciated to make it work out for me being that it was an 8 hr. Drive one way to pick the truck up. More

Absolutely best car buying experience I've ever had. It was well worth the eight and a half hour drive. Our salesman Jeff Kohler was professional and just a good guy and my son and I felt like we had made was well worth the eight and a half hour drive. Our salesman Jeff Kohler was professional and just a good guy and my son and I felt like we had made a friend while we were there. I felt that finance guy was top notch looking for us the best rates and best deal on the extended warranty without being pushy like so many I've come across. Best price and trade in anywhere. More