Laura Automotive of Sullivan, LLC

very good your service dept is the best it was a pleasure to interact with them I cant remember the service advisor who did my car but he was the best you could your service dept is the best it was a pleasure to interact with them I cant remember the service advisor who did my car but he was the best you could get you should look at my bill and tell him how well he is doing More

this is my second visit since the ownership change I had an apt for an oil change and waited over an hour before I noticed my car was still sitting there. I was told by the female who checked me in th I had an apt for an oil change and waited over an hour before I noticed my car was still sitting there. I was told by the female who checked me in that she had no idea if my car had been taken in or not. I could physically sitting there still. Then a "supervisor" came out to tell me that they had taken in a different car instead of mine on accident and that they would get mine done as soon as possible. I returned a couple weeks later to have 4 brand new tires installed. I never received a voice mail telling me if the tires were in or not, i had to follow up myself. When I got to the service center the tires were installed and there was an alignment done. I drove toward home and got approximately 30 miles from the service center when my low tire light came back on and the "air system" alert came on my car. I called back to the service center who wanted to know if I was on my way back in or not. I was not because I had to drive to Perryville and then back to St. Louis this day for many errands. This light still comes on periodically not related to the tire pressure at all. But this light was not on and I was not getting this message PRIOR to having the new tires installed. I am disappointed in the amount of time on hold to get to someone to schedule appts, the confusion of being a jeep owner versus a chevrolet owner and who you talk to, the lack of weekend hours causing this particular customer to have to take time off from work to get work done on my car at the dealer and these last two visits to the service center have been extremely disappointing. More

Great Job ! The team was very friendly and went out of their way to keep us happy and make sure we understood the process. I would recommend the dealership to a ! The team was very friendly and went out of their way to keep us happy and make sure we understood the process. I would recommend the dealership to anyone who wants a great experience and the best price. More

New Grand Cherokee Everything went very smoothlyand Kent was very nice to work with. I would recommend Laura Automotive. We had no issues and even drove 4.5 hours to get Everything went very smoothlyand Kent was very nice to work with. I would recommend Laura Automotive. We had no issues and even drove 4.5 hours to get there. More

Dan Dell was awesome! Bought a 2018 Compass, Dan took me threw a walk thru on ever thing that comes with the Compass. After I bought the compass he even showed me where to Bought a 2018 Compass, Dan took me threw a walk thru on ever thing that comes with the Compass. After I bought the compass he even showed me where to go when it needs serviced. Super nice guy and very helpful. More

Awesome experience I would most definitely buy again from this dealership. Cory Downing was the best sales person I have ever dealt with. Best dealership in St. Louis I would most definitely buy again from this dealership. Cory Downing was the best sales person I have ever dealt with. Best dealership in St. Louis area. More

Was a great experience. Staff was very nice and helpful. The whole process was shorter than expected. Would highly recommend Laura Chevorlet.would buy from them again in the Staff was very nice and helpful. The whole process was shorter than expected. Would highly recommend Laura Chevorlet.would buy from them again in the future. More

Mandatory oil change/warranty Service department was on time with the appointment scheduled. Wasn't a long wait. Ridiculous that after being a good customer we are forced to get oi Service department was on time with the appointment scheduled. Wasn't a long wait. Ridiculous that after being a good customer we are forced to get oil changes at this location that is so far away from home when there are dodge service locations in my area. Wont buy another automobile with that condition ever again. More

Perfect used car for my 16 yr old Found a great deal on a great car with the help of Cory who was professional and fun. Well worth the hour drive from St Chuck! Found a great deal on a great car with the help of Cory who was professional and fun. Well worth the hour drive from St Chuck! More

Windshield Wipers “Broken” Had my windshield wipers freeze together and I thought they broke at the base. Turns out the bolts just came loose and they fixed it for me very quick Had my windshield wipers freeze together and I thought they broke at the base. Turns out the bolts just came loose and they fixed it for me very quickly and for free! More