Laura Automotive of Sullivan, LLC

Best buying experience I recently purchased a 2019 Ram 1500. I can’t say enough about how professional and knowledgeable my salesman, Dan Dell was. It was truly an enjoyable I recently purchased a 2019 Ram 1500. I can’t say enough about how professional and knowledgeable my salesman, Dan Dell was. It was truly an enjoyable experience. I would not hesitate in recommending my salesman. If I’m ever in market again for a new vehicle. I will certainly use The Laura Automotive Group again. More

Could be worse. Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filt Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filthy inside. Didnt use a floor mat and didnt wipe down any of the dirt from the interior. Wish i could add photos. Service staff are very friendly and do their best to get you in and out. More

Emissions Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather. More

this is my 3rd visit to service center since new ownership I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system I dropped my car off after arranging a loaner car from them. I had several issues with my vehicle, and one of which is still the Tire pressure system needing service. I reported this to them on the phone and in person when i dropped the vehicle off. I did receive a call on Friday Jan 18 that the oil had been changed and when they reset the system that the light for the tire pressure was gone. I asked to make sure that they drive it to see if it came back on. When I picked up my vehicle, i was told that the light is no longer on and that the vehicle had been driven long enough and that the light did not come back on. I drove from Sullivan to the first St. Clair and the light came on. I called back to the dealer immediately and reported this. I made arrangements to bring the vehicle back to the dealer on Monday Jan 28. The light is still on. There is no way to see the tire pressure on the cars' dashboard any longer with this light on and it appears as though I have a low tire all the time. This is the same issue that I reported immediately after I got the new tires put on in November and with this service experience. I am extremely disappointed that i have to bring the vehicle in again. More

Service Reps were great! It is just a little confusing on were to go to drop off the keys and the parking is terrible! Hours are great! I like that you don't close at five. It is just a little confusing on were to go to drop off the keys and the parking is terrible! Hours are great! I like that you don't close at five. More

Good service Josh kept me updated on what needed to be done and how much longer I would be there. They had to order parts and was able to get them installed very q Josh kept me updated on what needed to be done and how much longer I would be there. They had to order parts and was able to get them installed very quickly. More

Recall work The work done was recall work. They even checked my VIN to see if there was any other work that qualified and there was. So I got both recall parts re The work done was recall work. They even checked my VIN to see if there was any other work that qualified and there was. So I got both recall parts replaced. More

Excellent customer service and out of the way help! Laura Automotive of Sullivan has excellent customer service and they were more than happy to go out of the way to ensure I had a ride while my vehicle Laura Automotive of Sullivan has excellent customer service and they were more than happy to go out of the way to ensure I had a ride while my vehicle was being worked on. Everyone is friendly and helpful, especially Marco and Ed! I am very proud that my Jeep was purchased from this amazing group and have been satisfied with everything from them. More

Excellent service on two recalls and an oil change and it didn’t take as long as they told me over the phone. I appreciated how quick and efficient Marco was service on two recalls and an oil change and it didn’t take as long as they told me over the phone. I appreciated how quick and efficient Marco was. More

Quick service department They were very quick at getting my vehicle in and out to be serviced. Very courteous people to go to. The Prices are very reasonable They were very quick at getting my vehicle in and out to be serviced. Very courteous people to go to. The Prices are very reasonable More