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Laura Automotive of Sullivan, LLC
Sullivan, MO
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 258 reviews
December 22, 2020
We brought a vehicle Laura cdjr . Our sale associated Nick made us feel very welcome and we had a great buying experience. So if your looking to buy a new or newer vehicle ask for Nick. Nick made us feel very welcome and we had a great buying experience. So if your looking to buy a new or newer vehicle ask for Nick. More
by Kenneth
Employees Worked With
Nick
November 06, 2020
I would (and have) recommended Nick Polanowski and Laura CJDR to everyone. Nick made the process so easy and transparent that I became paranoid about the fine print I was missing. I have been burned in the CJDR to everyone. Nick made the process so easy and transparent that I became paranoid about the fine print I was missing. I have been burned in the past by misleading and outright dishonest representatives at other dealers in the past. He walked me though everything, and I had a deal for a new Gladiator Rubicon that was so good that I drove 16 hours from NY to do business with him. What I liked most was the straight-forward pricing. I went to my bank, grabbed a check, drove to Laura, signed some papers and I was on my way back home in less than an hour! I can’t believe I’m saying this... but I had a great experience with zero negatives at a car dealership! More
by Mike M
Employees Worked With
Nick Polanowski
September 19, 2020
Nick was very transparent and made the buying process so easy! They make it so easy as I was out of state and drove in and was out the door within 20 minutes! easy! They make it so easy as I was out of state and drove in and was out the door within 20 minutes! More
by TNman
Employees Worked With
Nick
July 18, 2020
Richard Blue was an amazing salesman. He worked with me tirelessly to try to find and build the vehicle of my dreams. Unfortunately due to numerous setbacks out of his control we couldn't get a deal done b tirelessly to try to find and build the vehicle of my dreams. Unfortunately due to numerous setbacks out of his control we couldn't get a deal done but his professionalism and dedication to helping me will never be forgotten. I will definitely look to him when its time to buy the next vehicle!! More
by AJ
Employees Worked With
Richard Blue
June 01, 2020
Great selection & fantastic sales/service experience! Purchased 2020 Ram 1500 with level lift. They have the area's best selection of trucks, so drive the short distance from St. Louis to get what you re Purchased 2020 Ram 1500 with level lift. They have the area's best selection of trucks, so drive the short distance from St. Louis to get what you really want. My Salesperson, Richard Blue, was extremely helpful throughout the process! Due to COVID 19, they also had measures in place to protect customers yet made them feel very comfortable. Great dealership, excellent products and fantastic salesperson! They have earned my business. More
by Hemi 1
Employees Worked With
Richard Blue
May 22, 2020
Brand new van with a scratch, promised to fix locally. Refused to fix locally so we drove it back with the promise they would deliver back to us and then at the dealer would not promise to deliver it to u Refused to fix locally so we drove it back with the promise they would deliver back to us and then at the dealer would not promise to deliver it to us. So now we have to drive back to the dealer to pick it up (roughly 80miles round trip) customer service is terrible and empty promises More
by gholdman
Employees Worked With
Nick
May 21, 2020
The definition of Courteous:Polite, Respectful, Considerate Everyone loves to get a new vehicle, but no one loves having to go through the buying process. All those numbers, all the paperwork. I have to say Everyone loves to get a new vehicle, but no one loves having to go through the buying process. All those numbers, all the paperwork. I have to say this is the best car buying experience I have ever had. I was greeted with a smile by everyone and the whole process went very smoothly. I received exceptional service by the Laura team. Mr. Nick Polanowski was the gentleman who took care of me on the sale. He listened to me and he showed me all the options available in what I was wanting out of a new vehicle. I didn't feel pressured at any point during the whole process. The financial aspect was taken care of by Mr. Don Harbough, again, very respectful to me and explained things so that I understood exactly what I was getting. I would highly recommend Laura Automotive to everyone, not only for their low prices, but for the exceptional service they provide. More
by geaner.hill
Employees Worked With
Nick Polanowski, Don Harbough
September 24, 2019
Buyers Beware/ Crooked as they come Tried purchasing new truck advertised, but prices are not valid if you live more than 100 miles away! Salesman flat out lie to your face Tried purchasing new truck advertised, but prices are not valid if you live more than 100 miles away! Salesman flat out lie to your face More
by DD214
Employees Worked With
Keith Bryan
September 03, 2019
buying a new Chrysler. I was very happy with the whole process of buying my New Chrysler van, They had the exact van that I was looking for. Easy buying experience. I was very happy with the whole process of buying my New Chrysler van, They had the exact van that I was looking for. Easy buying experience. More
by Larry Turner
Employees Worked With
Mr Blue
August 04, 2019
False advertising. This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTH This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but when you ask about zero percent financing and the low advertised prices you’re told that you can’t have both. You’ll have to pay more for the vehicle if you actually want 0% financing. That sounds like a hook and a gimmick to me! They will also try to low ball you on your trade value. I shopped around and every other dealership offered more for my trade than Laura would offer. Ultimately I ended up buying my new Jeep somewhere else and I suggest you do the same. Edit: 1. This is not a mischaracterization of what happened. Cory’s responses were unsubstantial and gave little to no assistance with my needs as the customer. 2. The very first line in your advertisements states “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but you wait until almost the last line in your advertisement to inject your disclaimer. You are being deceptive by writing like this and giving a false initial impression that you can purchase a new Jeep at your low advertised prices with 0% financing. The disclaimer that you buried in your advertisement below everything else is placed there purposely in the hopes that customers will not read that far. 3. You only met my requested trade value on a vehicle that I did not want to help yourselves with your “end of month push”. You were not doing me a favor. You sold the vehicle I was interested in and attempted to push me into a vehicle I did not want. More
by Ryan13
Employees Worked With
B Q, Cory Downing, Steven Neumann, Jamie Eckstein, Dan Dell
