Lasco Ford - Service Center

Very poor service department oil change takes 2 1/2 hours and Every time they put shield on correctly under car or truck hours and Every time they put shield on correctly under car or truck More

Quick and quality service was done timely. Personal we’re effective and through all the way till it was time to pick it up Personal we’re effective and through all the way till it was time to pick it up More

Tried to bring my 2021 explorer in for prepaid service maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay t maintenance. Asked about a service bulletin on the transmission which I knew was out, and was told, 'they don't do that' and that 'Ford doesn't pay them for that'. Then I was told I would have to pay $150 for diagnostics on my 6 month old car that is under warranty. When questioned the person acted like I was stupid. I know they get these service updates everyday. I left. I will NEVER deal with this dealership again. Tried to call to speak with a manager and was left on hold for 12 minutes. More

After spending $800. in service you couldn't even wash my Flex before you gave it back ? in service you couldn't even wash my Flex before you gave it back ? More

I recently took my 2019 Ford Flex to Lasco's service department for a couple of warranty issues. The gentleman who worked with me named Bruce . It was my first visit so he helped me get my car registe department for a couple of warranty issues. The gentleman who worked with me named Bruce . It was my first visit so he helped me get my car registered into their system. He was friendly polite and professional. He called me a status report when the work was completed a day ahead of time. Exceptional first experience with their service department. More

Customer service is terrible, the thousands of dollars I have spent in service on my 2013 Deisel super duty plus buying a set of tires from lasco apparently doesn’t make them try any harder, will not take m have spent in service on my 2013 Deisel super duty plus buying a set of tires from lasco apparently doesn’t make them try any harder, will not take my vehicle back to lasco ford in Fenton mi. More

Dealership was fine but last service appointment less than desirable. Based on service experienceni am seriously considering going to a different dealership for next car purchase First oil change with than desirable. Based on service experienceni am seriously considering going to a different dealership for next car purchase First oil change with new vehicle usually free not 80 plus dollars. No eye contact with me nor any responses to my questions. Couldn't find me in the system and yet have purchased several vehicles. Showed him emails from them and text, he ignored and repeated I was not in the system. No follow up when vehicle oil change complete just told to see cashier. Again no eye contact. More

Horrible customer service!! The service department is horrible! Have tried to set up an appointment for a recall twice an was never contacted. Left a message for the service manager never heard from him. horrible! Have tried to set up an appointment for a recall twice an was never contacted. Left a message for the service manager never heard from him. Had service done with tire rotation and all four tires were low and all different levels no where near where they should have been. I seriously question if they even did the other required maintenance I paid 300$ for. More

I have a 2014 Focus with transmissions Issues and Tucker took care of me. Thanks Tucker for great customer service! I can count on Tucker with a smile! took care of me. Thanks Tucker for great customer service! I can count on Tucker with a smile! More