Larson Toyota of Tacoma

Make sure the person you deal with slows down and fully explains everything in simple terms. This dealership uses what they call a “market adjustment” to increase the price of high demand vehicles so they explains everything in simple terms. This dealership uses what they call a “market adjustment” to increase the price of high demand vehicles so they can sell over MSRP. They will then make it sound like you are getting an “appearance package” with the cost of the vehicle. While this is true, the cost of the package is FAR more than you would pay to have the same thing done by someone else and that’s if you even want it done at all. You cannot refuse this package. The salesperson I dealt with was nice and helpful and I would recommend him, but overall I feel like the market adjustment is actually just a dealer mark up that is not presented that way. I don’t entirely blame them. I should have had them slow down and explain things so that I could understand fully. It’s easy to get swept up in the purchase and not fully read every detail. Once I received the loan statement and see the actual loan amount, that’s when I realized what had actually happened and of course there is nothing I can do now. Tony did take the time to explain things when I went back for an explanation. I don’t think this is only Larson. I think dealerships all have games they play to get consumers to think they are getting deals when in reality they are not. My advice, shop here only if you are very knowledgeable of car sales tactics. More

Should have purchased online directly. Did not want tinted or coating package, because it’s a new 50k car. Was there 4 hrs even tho I paid cash and bought hefty warranty. Salespeople act l Did not want tinted or coating package, because it’s a new 50k car. Was there 4 hrs even tho I paid cash and bought hefty warranty. Salespeople act like you cannot buy their new car unless you buy the detailing package?! I conceded but then was never called for the service and it’s been over month. They refuse to refund the money for the “appearance package”. They also ran a hard credit check, but knew we were paying cash. An expensive mistake. Should have checked BBB where they have an F. More

Stay far away! They will blame you for the mistakes they make! Service dept is horrible! They will blame you for the mistakes they make! Service dept is horrible! More

Just wanted to convey my heartfelt thanks to Ryan Reynolds for making my new car buying experience a thing of joy and pleasure. His personable, accommodating manner, coupled with easy to understand Reynolds for making my new car buying experience a thing of joy and pleasure. His personable, accommodating manner, coupled with easy to understand technical aspects of the vehicle purchased, were most welcome attributes of an experience that can at times become emotional and contentious.! If a new or newer purchase of a Toyota is something you've been considering I would highly recommend you come and say hello to Ryan! You won't be disappointed!! More

The Dealer "Options" were MANDATORY for my purchase of a 2022 Prius. The term was "Take or Leave it". I absolutely did not want or get tinted windows or the plastic bra. I do not want the maintenance packag 2022 Prius. The term was "Take or Leave it". I absolutely did not want or get tinted windows or the plastic bra. I do not want the maintenance package which cost more ($1500) than if I pay as I go ($1000). I do not want the Cilajet coating either. Bad deal! They kept me there 3 hours just to wear me down,, even though I paid cash. More

I want to share an opportunity to improve customer service and a potential business improvement process that could help capitalize on more revenue while not wasting payroll dollars. In Early August service and a potential business improvement process that could help capitalize on more revenue while not wasting payroll dollars. In Early August of 2022, I received a letter from Toyota about a halogen headlamp bulb electrical issue. I came on August 19, 2022, to the South Tacoma Way location. The service department confirmed if the problem existed, and parts were ordered. Since I did not hear from Toyota of Tacoma, I called; after some checking for parts, the service was scheduled for October 1, 2022. When I arrived for the appointment, it was determined that only one part out of three had arrived, and the service could not be performed. I was told the Toyota of Tacoma would call me. Four and a half months went by, I did not get a call. On February 15, 2023, I called and asked if all parts had arrived. Kyle asked to check and promised to call me back. I received a call from Kyle at 2:03 pm, stating all parts are in; please schedule the work. I called back and scheduled it for February 16, 2023. Today, when I arrived, I was told that not all parts were in and the work could not be done. This makes it three trips to the dealership without a repair. Would you be upset if you had gone through this yourself? What about business sense? Your staff is scheduling appointments and canceling appointments. You are paying payroll, while you are not making money for at least three appointments planned now. Opportunity for some training? I see incompetence. I also wonder, does it takes over six months to order parts? I hope that someone calls me back and schedules the work and that the parts are truly there, Frustrated customer. More

We had a great experience with buying our new 2023 4Runner from Larson Toyota. Our salesman was Tony Petrina and he was very helpful with helping us to make sure that everything we wanted was taken ca 4Runner from Larson Toyota. Our salesman was Tony Petrina and he was very helpful with helping us to make sure that everything we wanted was taken care of. Tony called us to make sure we were happy with the 4Runner and had no complaints with it. Sarah Hager handled the paperwork on the financing and was friendly and helpful with what would be best for us. We will buy another car from them! Danny & June More

Just to let you know, Chuck Milligan, our sales manager, was impeccable and extremely knowledgeable about our new Toyota Tacoma!! He should be awarded for outstanding customer care and knowledge!! Thanks Ch was impeccable and extremely knowledgeable about our new Toyota Tacoma!! He should be awarded for outstanding customer care and knowledge!! Thanks Chuck! Will send referrals your way!! More

Walked Out: We were met by JP Sales Professional and JG, Buyer Assistant; JP stated he will be back to “check the numbers” and the Assistant will work with us. Made it clear after showing two XLE Camry JG, Buyer Assistant; JP stated he will be back to “check the numbers” and the Assistant will work with us. Made it clear after showing two XLE Camrys we wanted to build a 2023 Hybrid Camry as depicted on the Toyota website. He left to get the paperwork in another building; after 20 minutes waiting, we asked the receptionist to contact him - he did not answer his phone. After additional 10 minutes she called again and whoever she spoke to said JP will be coming; waited another 10 minutes, gave the receptionist our cell phone number and left. No response after 5 days. Very disrespectful and unprofessional to say the very least. Apparently, customers and a sale of $40,000.00 plus dollars are not valued at this dealership. More