Larson Toyota of Tacoma

I only considered a Toyota Camry Hybrid Electric because of the outstanding review given it by Consumer Reports. I was very lucky that David Cowan was first salesman I encountered on my first visit to Toyot of the outstanding review given it by Consumer Reports. I was very lucky that David Cowan was first salesman I encountered on my first visit to Toyota of Tacoma. He is knowledgeable, courteous, kind, considerate and patient. He continues to encourage me to call him with any questions, and I have. If all salesmen were like him, the general population would not have such a low opinion of salesmen. More

The showroom is clean and one is greeted immediately by front staff. My salesman and I met on two occasions and he was reachable by phone. He was from start to finish: friendly, personable, genuine, hones front staff. My salesman and I met on two occasions and he was reachable by phone. He was from start to finish: friendly, personable, genuine, honest, attentive and helpful, plus patient and on time per arranged visit. Food and beverage were readily offered and available while I was waiting, a nice touch. I felt no pressure during dialogue; I was helped to thoroughly understand the vehicle considered, my options, and questions by me were welcomed and addressed professionally. The test drive was very helpful (actually two) and led to more questions and answers, again helpful. He was very good at pointing out features that I didn't ask about as well because I didn't notice, but he also let me lead the Q & A when I needed to. In short I felt valued as a customer and confident in his understanding of the product, plus I never felt like he was just trying to impress me with his knowledge; it was always a spin off of what I was trying to understand. The Finance Manager, and my salesman, evinced a great deal of direct answering and integrity; straight talk with just the right touch of humor made the "offer and closing" portion (which I hate) as good as it can be, without the usual back and forth tactics I've experienced in some dealerships. The Finance Manager (Trevor) had sold me another car at a different dealership and he was the same: affable, extremely knowledgeable, fair, direct with answers, and efficient thus minimizing time required. Hes' as good as his word always and I recommend him highly. I also recommend David Cowen highly for his style, inclination and ability to help and listen, and he too is as good as his word and a great partner in the process. He even helped me offload all my gear from the trade in to the new car even though he was truly overtime. He then double checked the detail work on the new car and fixed things service had missed before I departed; he was a stickler for details from start to finish, to my advantage. I highly recommend Mr Cowan, Trevor Sandison, both for a good education and sales experience. I haven't yet experienced the service department so I can't comment, but this dealer offers free car washes on a drop in basis for all who buy a vehicle there, for the life of the vehicle, a real perk. All this adds up to "it was worth a 30 mile drive to this dealership". More

From the moment my husband and I stepped onto the lot at Larson Toyota, Joe Stroberger treated us like we were family. His no pressure, informative and helpful sales approach immediately put us at ease. Fir Larson Toyota, Joe Stroberger treated us like we were family. His no pressure, informative and helpful sales approach immediately put us at ease. First, he got to know us, what was important to us and why we were in the market for a new vehicle. Then, he really took the time with us until we were comfortable with all of our available options and found the perfect car for us. Unlike many customer service experiences that I've had where once I've made my purchase, the company isn't concerned about my needs/concerns anymore, Larson Toyota takes the time to follow up with me and check in on how I am liking my vehicle. Any questions that I have are promptly responded to and they make sure that I am satisfied. All of the team members I've worked with, including the service team (Anita, Randee and Robin), to the guys completing my warranty service appointments, have provided me with exceptional, one-of-a-kind customer service. But by far, Joe has gone above and beyond in taking care of me and my new vehicle. Joe has definitely exceeded my expectations in solving any problems, and has consistently been there for me as a customer. Joe is truly a wonderful, geniune salesperson and it is evident that when you are a customer of his, he will do whatever he can to take care of you, as he has done for me. I will always be a customer of Larson Toyota and will always purchase my vehicles through Joe. If you are looking for a lifetime of wonderful customer service when buying cars, I encourage you to go to Larson Toyota. More

had a great experience buying my new Toyota with bobby, its nice to find an honest dealership that doesn't cheat you .... you leave with a really good feeling. its nice to find an honest dealership that doesn't cheat you .... you leave with a really good feeling. More

I went in not knowing exactly what car I wanted and when I met Austin he was was easy to talk to and we kinda both came to the the same conclusion,that the Subaru was the best fit for me because of its vers I met Austin he was was easy to talk to and we kinda both came to the the same conclusion,that the Subaru was the best fit for me because of its versatility. It was Austins "peoples" skills that made me feel comfortable from the start and I enjoyed the not feeling pressured or persuaded. More

Brian was very friendly and helpful while I was looking for a car. I had been in an accident and needed to find something fast. He didn't mess around, just asked what kind of vehicle I was looking for an for a car. I had been in an accident and needed to find something fast. He didn't mess around, just asked what kind of vehicle I was looking for and what my price range was. He found me a selection of vehicles that fit my range and was very knowledgeable about the differences between each. I would highly recommend Brian and Toyota of Tacoma. More

Toyota was very helpful and flexible dealership. They did not fail to make compromises to fit the clients needs. Thank you very much Austin whitters, and Pete! My son loved his first car! God bless.. not fail to make compromises to fit the clients needs. Thank you very much Austin whitters, and Pete! My son loved his first car! God bless.. More

I came in to test drive a Tacoma. Brian and Pete were very friendly and knowledgable about the products. I am still considering my options but I will most definitely come back and do business with Larson very friendly and knowledgable about the products. I am still considering my options but I will most definitely come back and do business with Larson anytime. More

David was really helpful and he made sure that I walked out with the right car. He never rushed me into buying a car unlike most car place that I visited. out with the right car. He never rushed me into buying a car unlike most car place that I visited. More

I really appreciated David's help. He took what I was looking for very seriously and was concerned I had a car that fit my needs. I did not purchase a car yet, but when I am completely ready to get one I looking for very seriously and was concerned I had a car that fit my needs. I did not purchase a car yet, but when I am completely ready to get one I will be going back to David. His customer service was excellent. I really appreciate him still checking up on me and letting me know when he gets new cars in, that I may be interested. So thank you for making my first time car shopping a great experience. (: More