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Larson Ford - Service Center

Lakewood, NJ

5.0
149 Reviews

149 Reviews of Larson Ford - Service Center

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September 30, 2024

Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

September 27, 2024

Great service Steve took care of me when I got there appointment was for 10:00 done by 11:15 More

by nic1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 29, 2024 -

Larson Ford responded

Thank you for leaving Larson Ford a five-star review! We are happy to hear that your appointment with Steve went smoothly.

August 29, 2024

Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 10, 2024

Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

August 09, 2024

everything was good until I received email about my visit when I got home,The email was from Steve at check in. In the email was a picture of something that I believe More

by rpg475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve at check in.
Aug 12, 2024 -

Larson Ford responded

Thank you for bringing this to our attention. We're sorry for any confusion caused by the email and will look into it immediately. Please reach out directly to Larson Ford so we can resolve this issue promptly.

Aug 14, 2024 -

rpg475 responded

Like I said in my review.. I have NO problem with STEVE. He stated he did not include the photo on the email I received at home after service. I called him and he cant tell me what it represents because he has no idea what the phote is about. Richard Gauer

August 01, 2024

My service manager, Chris and his team treat me and my fleet with the best care, service and fairness. Other dealership maintainance departments can’t even come close…. More

by Docfoglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Larson Ford responded

Thank you for recognizing Chris and the team at Larson Ford! We're delighted to hear that our service stands out. We appreciate your trust in us for maintaining your fleet!

July 28, 2024

The person who helped me was Steve not George. I apologize. I wasn’t disappointed and you will be seeing me for all my needs. More

by irinikazepis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 29, 2024 -

Larson Ford responded

We're glad to hear Steve provided excellent service and that you'll be returning to Larson Ford for your future needs. Thanks for the update!

July 28, 2024

Thank you to the very professional and expert techs, Had my car serviced on July 22, and as always, was very pleased with the summary results. Also, recommendations were made regarding near-future tire rep More

by Joseph_Parayos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Larson Ford responded

Joseph, we're glad to hear our expert techs at Larson Ford provided you with excellent service and helpful recommendations. Thanks for your continued trust in us!

July 27, 2024

We have been using Larson Ford for almost 20 years. We are always more than satisfied with the service they provide. This time truly demonstrated why we trust them. My husband took my car in because a More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Larson Ford responded

DDaye, we're delighted to hear about your positive experience with Chris and the team at Larson Ford. Thank you for being a loyal customer for nearly 20 years!

July 17, 2024

The Service Department at Larson Ford is excellent. It is a pleasure dealing with Chris Mercer and all the Ford technicians. They do a great job and are also friendly and professional. We buy all More

by mgg32
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Larson Ford responded

Thank you for your continued support and referrals! We're delighted to hear that Chris and our Larson Ford Service Department have provided excellent service. We look forward to serving you again in the future!