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Larson Ford - Service Center

Lakewood, NJ

5.0
144 Reviews

144 Reviews of Larson Ford - Service Center

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October 23, 2024

Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 15, 2024

The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 13, 2024

My vehicle was repaired very promptly, and my service advisor Steve kept me informed, and was very professional and friendly. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 15, 2024 -

Larson Ford responded

Sam, we're delighted to hear that Steve provided you with prompt and professional service at Larson Ford. Thank you for sharing your experience!

October 04, 2024

We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024 -

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

October 03, 2024

Have visited Larson Ford service dept. twice since purchasing my Maverick. Have been treated extremely well during both visits. Had John as my service advisor both visits, and he was ver More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Larson Ford responded

Mike, we're delighted to hear that John and the Larson Ford service team have taken such great care of you during your visits. Thank you for recommending us! We look forward to seeing you again in the future.

September 30, 2024

Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

September 27, 2024

Great service Steve took care of me when I got there appointment was for 10:00 done by 11:15 More

by nic1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 29, 2024 -

Larson Ford responded

Thank you for leaving Larson Ford a five-star review! We are happy to hear that your appointment with Steve went smoothly.

August 29, 2024

Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 10, 2024

Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

August 09, 2024

everything was good until I received email about my visit when I got home,The email was from Steve at check in. In the email was a picture of something that I believe More

by rpg475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve at check in.
Aug 12, 2024 -

Larson Ford responded

Thank you for bringing this to our attention. We're sorry for any confusion caused by the email and will look into it immediately. Please reach out directly to Larson Ford so we can resolve this issue promptly.

Aug 14, 2024 -

rpg475 responded

Like I said in my review.. I have NO problem with STEVE. He stated he did not include the photo on the email I received at home after service. I called him and he cant tell me what it represents because he has no idea what the phote is about. Richard Gauer

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