Larson Ford - Service Center

Not toally happen this time First I brought the vehicle in on Aug 24, Saturday. Scheduled maintenance was handled fine and an issue with the dash display screen was checked. I be First I brought the vehicle in on Aug 24, Saturday. Scheduled maintenance was handled fine and an issue with the dash display screen was checked. I believe the writer was John. I was informed a part need to be ordered to fix the display. On Aug 29, I got a call from Mike, who stated the part is in and wanted to schedule a service date, a service date was set for Sept 4, @9:00 am.. I advised I would need a loaner as it will take a few hours to repair. Mike said he would have to check on that and would get back to me if it was a problem. Not hearing from Mike, I arrived for my appt on Sept 4 @ 9:00. At the time Mitch and Dave were the only writer in the service area. Mitch, who I have dealt with before asked if he could help. Not knowing Mike's name at the time, I thought the name Dave. Dave looked it up in the computer and said it was Mike's repair order, he would get some one to help me. John came to his desk and looked into his computer without asking me any questions as to the nature of the service or even my name. He then informed me to have a seat in the waiting area it would only take a short time. I questioned him about that, as he told me on Aug 29th it would take a few hours. I questioned that and he said they just have to put a dye in the oil it shouldn't take long. I informed him I was there for an issue with my vehicle display. He finally asked my name and checked the computer and found my work order. He said he would check to locate the part. He came back and said the part is in and Quick Lane was waiting for me vehicle. I inquired about the loaner vehicle and he replied we didn't have a vehicle. I Stated I have an appointment in Manahawkin at 11. He asked if I wanted to reschedule. I said let me check my appointment if I can make it later. After changing my appointment I told John to complete the service. Not happy that a loaner vehicle wasn't available, when I specifically indicated I would need one when setting the appointment. I specifically canceled working this day and scheduled another appointment because I would be off that day. I get to dealership to found no vehicle available. Not happy I wasn't even asked my name or what the service was to be done. More

Excellent Dealership!!! I’m always pleased with my experiences with Larson Ford! I highly recommend them for purchasing and for servicing your vehicle!! I refuse to buy anywh I’m always pleased with my experiences with Larson Ford! I highly recommend them for purchasing and for servicing your vehicle!! I refuse to buy anywhere else... More

Great Service, Products and Employees Brought in my 2013 F-150 for service and recall item. I purchased this vehicle from Larson new in 2013. This was only second recall item in all that Brought in my 2013 F-150 for service and recall item. I purchased this vehicle from Larson new in 2013. This was only second recall item in all that time have had no operation or performance issues with this vehicle. I dealt with Mitch Sperling who was friendly and helpful.Also the cashier thanked me for using Larson Ford and told me to have a nice day. More

They do it right Brought in my Explorer to have the door trim re-set, and for a recall. While there I got an estimate for refinishing my pitted wheels. Kept the appo Brought in my Explorer to have the door trim re-set, and for a recall. While there I got an estimate for refinishing my pitted wheels. Kept the appointment time and actually finished the wok sooner than estimated. All done in a timely manner and without charge. More

Regular service visit A very positive experience. I find writing reviews a real pain and would appreciate not being subjected to them in the future, especially since I w A very positive experience. I find writing reviews a real pain and would appreciate not being subjected to them in the future, especially since I wrote my visit was very positive and then I wasn’t allowed to submit it without adding more words. Absolutely ridiculous! More

The Best Servicing Dealer Around I have used Larson Ford for all my vehicles. Lincoln, F350,Jeep ,Suzuki.,VW Beatle,a couple of Ford Focus, 2 Mercury Sables. SO--you see, Larson is a I have used Larson Ford for all my vehicles. Lincoln, F350,Jeep ,Suzuki.,VW Beatle,a couple of Ford Focus, 2 Mercury Sables. SO--you see, Larson is and has been, capeable of servicing many models of Autos. Dave Pirk has been my service rep. for many years and with his expertise ,I am always confident about Larson taking care of my vehicles. Note: Mitch and John are also excellent service reps. More

Service Had my Escape serviced at quick lane - Larson Ford. Chris Mercer is a pleasure to do business with. He’s honest and explains all the work that was d Had my Escape serviced at quick lane - Larson Ford. Chris Mercer is a pleasure to do business with. He’s honest and explains all the work that was done .He’s an asset to Larson Ford. He should be service manager. More

Awesome!! I just want to start by saying that I would most definitely tell anyone that needs a quick, professional experience to go to the New quick lanes. Wi I just want to start by saying that I would most definitely tell anyone that needs a quick, professional experience to go to the New quick lanes. With no appointment not only did Silvana Vasco help me but made me feel like One of the Ford family. Very knowledgeable and friendly. Took the time to explain everything and was able to save me some money. I’m from out of state and I felt like I was at my Ford dealership!! Silvana Vasco you go girl!! More

Amazing dealership to work with I just bought a 2017 Ford Fusion Sport. This is the second vehicle I have bought from this dealership, and anytime I want a Ford product, this is th I just bought a 2017 Ford Fusion Sport. This is the second vehicle I have bought from this dealership, and anytime I want a Ford product, this is the dealership I will use. They got me in and out quickly and were very respectful of my time. I drove away with my new car without having to wait a day or two for it to be prepped for delivery. It is not a high pressure dealership, and they worked very hard to make the numbers work for me. I would very highly recommend this dealer to anyone looking for a Ford, or any of the preowned vehicles they have available. More

Above and beyond to fix an issue I want to take some time to give praise to the service department for finding a resolution to my vehicle problems. Especially the job done by the serv I want to take some time to give praise to the service department for finding a resolution to my vehicle problems. Especially the job done by the service manager, Lou Pagano. To make a long story short - my 2013 Ford F-150 had a problem with the engines cooling system. A defect in a certain part was causing problems; it’s a problem Ford knows about but it only affects a small percentage of trucks. It is not through a fault of Larson Ford, but they were able to help me out by going above and beyond. The hard to locate part was found and installed within days. Mr. Pagano and his team did an excellent job with isolating the issue, contacting Ford and fixing the issue. It’s been two weeks and I believe my cooling system problem is resolved. By keeping an open line of communication they were able to handle the situation with professionalism. It’s something you don’t see anymore in business and I was happy to have the Larson Ford Service department help me keep my truck on the road. Thank you again for your help! More