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Larson Ford - Service Center

Lakewood, NJ

5.0
144 Reviews

144 Reviews of Larson Ford - Service Center

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January 14, 2025

Great service and communication with me. New pickup service and delivery makes it easier to get my vehicle in for service More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Larson Ford responded

We're delighted to hear that our new pickup and delivery service made things easier for you at Larson Ford. Thanks for sharing your positive experience with us!

January 10, 2025

Chris is a great person to deal with. He speaks to you not down. He we t the e tra yard to contact me during the day to keep me updated. Which is something new for me. I've been to many More

by gilliswm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Finamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Larson Ford responded

Thank you for sharing your experience with Chris and the team at Larson Ford! We're delighted to hear that our service stood out, especially in keeping you updated throughout the process. We appreciate your trust and look forward to serving you in the future!

January 08, 2025

I received timely updates with no sales pressure from the service team. And all work was completed exactly as expected. More

by rm051488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Larson Ford responded

We're delighted to hear that our service team at Larson Ford provided timely updates and met your expectations without any sales pressure. Thank you for sharing your experience!

Jan 09, 2025 -

rm051488 responded

It was a pleasure using your dealership for my service.

December 03, 2024

Chris from service is the best. Best prices in town. Definitely recommend for all service More

by kkat955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Larson Ford responded

Thank you for trusting Chris and Larson Ford with your business!

December 02, 2024

I went today for the first time for a Warranty issue with my 2025 Ford Explorer and was extremely impressed with the service, attention and professionalism. You restored my faith in Ford Warranty Services. K More

by rsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Sperling
Dec 03, 2024 -

Larson Ford responded

We're delighted to hear that your first visit for a warranty issue with your 2025 Ford Explorer was impressive here at Larson Ford. Thank you for trusting us and sharing such positive feedback about our service and professionalism! We'll keep up the good work!

November 26, 2024

Service is always on time and courteous. I’m completely satisfied with this dealership and it’s people. More

by sserikson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Costa
Nov 27, 2024 -

Larson Ford responded

We're delighted to hear that you're satisfied with the service at Larson Ford! Our team is committed to providing timely and courteous experiences. Thank you for your support!

November 18, 2024

Great fast and friendly service each and every time. No complaints at all from this satisfied customer! More

by lesthompson357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Larson Ford responded

Thank you for the fantastic feedback! We're delighted to hear that you're consistently satisfied with our service at Larson Ford. Looking forward to your next visit!

November 15, 2024

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From Service Dept.: Steve, Chris P.
Nov 15, 2024 -

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 25, 2024

very professional and helpful repaired problem and found and corrected other issues would not hesitate to recommend them More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Larson Ford responded

Tom, we're delighted to hear that our team at Larson Ford provided professional and helpful service. Thank you for recommending us!

October 25, 2024

The dealership is very professional and dependable they provided the best service and keep my car in great condition More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Larson Ford responded

Tom, we're delighted to hear that you found our service at Larson Ford professional and dependable. Thank you for trusting us with your car's care!

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