Back

Larry Roesch Volkswagen - Service Center

Bensenville, IL

not yet
rated
7 Reviews

7 Reviews of Larry Roesch Volkswagen - Service Center

Sort by
February 22, 2020

I had to wait a really long time for them to pick me up at work and they charged $140 just to reset a sensor. More

by JimG
Recommend Dealer
No
Employees Worked With
Jorge and Irma were nice
August 24, 2018

Eric Lee (owner’s son) Degraded the Volkswagen Brand With the disrespectful way my husband and I were treated by Mr. Eric Lee who acted as owner of the Volkswagen Dealership these past 4 days when we bro More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Eric Lee
Aug 31, 2018 -

Larry Roesch Volkswagen responded

I am so sorry to hear of your unpleasant experience at Larry Roesch Volkswagen. I do understand your frustration with the warranty repair that was made 6 years ago. It is very disappointing that after 6 years you are experiencing this problem again. Due to the 6 years passing and the amount of miles on the car. I did offer to pay for 30% of your repair. In no way did I make an "under the table arrangement" by advising you to call VW Customer Care. It is just my experience that by calling Volkswagen Care they are often happy to help. Unfortunately, we are not able to call on the Customers behalf. Volkswagen Care offered to match our 30% discount. So you were now receiving a 60% discount on a repair that was made 6 Years ago. I in no way meant to insult our employee Pat Melone. Pat is a valued asset to our dealership. I had spoke with your husband a few times and I apologize to you that I had Pat call you with the mechanical updates. He has worked in Volkswagen Service for several years, so i felt he was better to handle any mechanical questions. I think it is very sad that a TOP CORPORATE VOLKSWAGEN EXECUTIVE told you that Volkswagen will do nothing for the customer. Obviously he was wrong because your one phone called saved you an additional 30% on a repair made 6 years ago. We at Roesch Volkswagen are known for our customer service. Again I sincerely apologize that you felt you were treated unfairly. Sincerely, Eric Lee

June 10, 2018

Great People, Great Service This dealership will become my home for service of my current and future vehicles. All past visits were met with professionalism, integrity, and compe More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marijana Malencic
July 25, 2017

only roesch for our family i have never hsd such prompt efficient service! we have puchased 8 cars from them and the sales team is extremely helpful and knowledgable! 5 star More

by tunes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
george
July 13, 2017

Wouldn't go anywhere else! I recently bought a new car from Kevin in sales and came in for my first oil change. I dealt with Jorge in service. He got me in and out fast. Coul More

by pmurphy2096
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Maya, Jorge Garcia
November 21, 2014

BEST customer service ever! I came in a few weeks ago for a problem with my key and the parts area had just closed. This salesman went above and beyond what is job was and he did More

by liv.garner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Sopron
February 28, 2012

While the quality of the work seems to be reasonable, their billing practices are questionable/criminal. You should go here if you like paying for services that won't be performed. Needed a PCV hose More

by srollick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric, not sure other names