Larry Roesch Chrysler Jeep Dodge - Service Center

Service department The service employee was very friendly and introduced himself. Everyone was very polite and friendly. The waiting area was very nice. I liked that the The service employee was very friendly and introduced himself. Everyone was very polite and friendly. The waiting area was very nice. I liked that there was a TV and I was able to chafe my phone while waiting and bathroom was very clean. More

JEEP Service Paul was very helpful. I had limited time and Paul got me out early so I could make it to the next appointment for the day! I appreciate that he liste Paul was very helpful. I had limited time and Paul got me out early so I could make it to the next appointment for the day! I appreciate that he listened to what I needed and made it happen!! Thanks. More

Great Service Great service super nice people to work with. Service was performed a reasonable amount of time at a very fair price. I will definitely be back. Great service super nice people to work with. Service was performed a reasonable amount of time at a very fair price. I will definitely be back. More

Fast, efficient and courteous We purchased our Jeep from LR and only service at the dealership. Always very satisfied with the work and suggestions along the way which keeps our ve We purchased our Jeep from LR and only service at the dealership. Always very satisfied with the work and suggestions along the way which keeps our vehicle in excellent shape More

Good service all the way around. The service I received from the service rep and the mechanic was oustanding. I plan to bring my jeep for service to Larry Roesch all the time!!! The service I received from the service rep and the mechanic was oustanding. I plan to bring my jeep for service to Larry Roesch all the time!!! More

Excellent service dept - recall appointment I love our local Roesh dealer's service department. They have attentive employees who greet you and quickly process my vehicles' recall work. At t I love our local Roesh dealer's service department. They have attentive employees who greet you and quickly process my vehicles' recall work. At this recent appointment, one employee went above and beyond. My Pacifica was finished with it's recall work, and parked outside the garage. I walked out to get inside, and noticed that it hadn't gotten washed. (not a big deal. I was going to leave and not worry about.) But at that same moment, another service technician was pulling another vehicle in behind me. I asked him if it was possible to get my van washed. He said "sure thing!" and drove it through the car wash. Super nice guy and I think he said his name was Dan. He didn't have to do that. He could have gone and found the guy who worked on my van. But he took the initiative to make sure I was fully satisfied with my experience at Roesh!! Drop-off, quick service and friendly service reps make this shop a welcoming place. In/out and you're back on your way! Always a great experience. Way to go, Roesh for having employees who make sure each and every customer receives great service. Please tell him "thanks" from me. I was happy and I drove off with a sparkling clean Pacifica. More

Replace Shifter cover All went very smooth in all phases of my service experience. Only thing I would change is drying of washed car. Nothing crazy but just basic wipe down All went very smooth in all phases of my service experience. Only thing I would change is drying of washed car. Nothing crazy but just basic wipe down. More

Oil change Went in for an oil change, tire pressure and overall check if the car. They did it all, reasonable price and it was very quick. Very satisfied with pe Went in for an oil change, tire pressure and overall check if the car. They did it all, reasonable price and it was very quick. Very satisfied with performance. More

PREDATORY SALES PRACTICES AND LACK OF CUSTOMER SERVICE I purchased a 2014 Jeep Grand Cherokee Limited (Demo) with 12,000 miles back in January 2015. The car was still under factory warranty at the time of I purchased a 2014 Jeep Grand Cherokee Limited (Demo) with 12,000 miles back in January 2015. The car was still under factory warranty at the time of purchase, but being a single gal and looking to avoid the hassles of unwanted repair costs, I opted to purchase what I thought to be an extended warranty on the vehicle or a “Premium Vehicle Service Contract”. In my experience, having worked in the service department of Elmhurst Lincoln Mercury for almost six years, “vehicle service contracts” don’t typically kick in till after the factory warranty has expired. My brother and my Dad, both automotive technicians, agreed that that point is consistent with their experiences in large dealership settings. Further, in my dialogue with my salesman, Ken Herbik, and the finance manager, I thoroughly explained that I intended to keep the vehicle long term and that I needed the warranty to extend way beyond the factory warranty. When they explained the paperwork – in an almost robotic fashion- they explained that the warranty would be beyond my factory warranty and that it would be for 3 years or 45,000 miles. I walked out of the dealership content with my purchase and counting on the fact that I had an extended warranty. Fast forward to June 2018, I take my Jeep in to get its regular scheduled maintenance and the service department identifies a leak in my power steering rack. The service department states that the repairs would amount to $1900, to which I stated that there must be a mistake, as my extended warranty was to be in place till at least next year. The service department stated my extended warranty has expired in January 2018. Turns out they sold me an extended warranty, which was in effect for HALF of the time of my factory warranty. Even the service department manager stated that he was not clear why they had sold me a warranty for that time-frame, to which I explained that that was not what I had purchased and that that was not how the warranty was explained to me at the time of purchase. I felt deceived and taken advantage of, perhaps because I was a woman and they thought I was an easy target. For about two weeks thereafter, I reached out to the dealership, with my calls being juggled around from person to person. Nobody seemed to able to admit that the dealership messed up and that they should not have sold me “platinum vehicle service contract” that was just going to sit there and do nothing, while my factory warranty picked up the slack. Their own service department manager – a man who works in the trenches- admitted that the finance manager/salesman made a poor recommendation when selling me the “platinum vehicle service contract”. Instead, after repeated calls and texts with Karl Bromm, he offered to pay for half or approximately $800 towards a new one year warranty – mind you a warranty I already paid for. To make matters worse, I can only approximate how much they would put towards the warranty because he never called me back to disclose what the full cost of the warranty would be. I haven’t heard from him since or from anyone else from Larry Roesch for that matter. Dealerships are businesses and yes they need to make money, but there is still a duty of care that is owed to their clientele, which involves being transparent, steering clear of predatory sales practices and providing a reasonable level of customer service. A customer should feel confident that staff will exercise a duty of care to document the terms of the transaction appropriately and as discussed on the closing table and with tenets consistent with the needs of the client put before them. And if a client ever encounters an issue with the product or the services rendered, then they deserve a resolution, or at least a call back – pretty basic stuff or so I thought. In my case, Larry Roesch FAILED to abide by their duty of care. To anyone looking to do business with them, please be mindful of this experience. More

Oil change- quick and courteous service I went in for an oil change this past Saturday. I was able to get in and out very quickly. The service advisor was wonderful and had a great attitude. I went in for an oil change this past Saturday. I was able to get in and out very quickly. The service advisor was wonderful and had a great attitude. More